Warranty & Programs Coordinator – Data Center Projects

Siemens; Raleigh (NC); On-site; USD 62,000 - 106,000; Full time

Job summary

Siemens is seeking a Project Coordinator to support warranty issue coordination for medium- and low-voltage equipment (switchgear, transformers, E-Houses) and related electrical systems. This customer-facing role will coordinate case activities, track deliverables, and provide timely updates while working with cross-functional teams supporting data center and hyperscale customers in Raleigh, NC.

Key duties include escalating and closing warranty cases, tracking priorities and timelines,

Qualifications

• Experience in project coordination, customer service, warranty, field service, or a related environment.
• Experience tracking projects, customer cases, tasks, or deliverables.
• Experience coordinating activities across multiple teams or stakeholders.
• Experience communicating status updates to customers or internal stakeholders.
• Proficiency with standard business and computer applications.
• Ability to travel up to 10%.

Responsibilities

• Coordinate warranty cases from escalation to closure.
• Track case activities, priorities, deliverables, and timelines.
• Coordinate with Engineering, Project Management, Quality, Manufacturing, Field Service, Sales, and other teams to support resolution.
• Provide timely status updates to customers and internal stakeholders.
• Maintain case documentation and follow up on open actions.
• Support corrective and preventive action activities with factory and Quality teams.
• Coordinate with Field Service teams and vendors on materials and corrective actions.
• Identify opportunities to improve warranty and service processes.
• Travel up to 10% to support customer activities.

Skills

Project coordination

Customer service

Cross-team coordination

Status updates

Travel readiness

Education

Bachelor's degree

Tools

SAP

Salesforce

BIM

COMPASS

Procore

Job description

Siemens is seeking a Project Coordinator to support warranty issue coordination for medium- and low-voltage equipment (switchgear, transformers, E-Houses) and related electrical systems. This customer-facing role will coordinate case activities, track deliverables, and provide timely updates while working with cross-functional teams supporting data center and hyperscale customers in Raleigh, NC.

Key duties include escalating and closing warranty cases, tracking priorities and timelines,