Project Coordinator- Programs

Siemens; Raleigh (NC); On-site; USD 62,000 - 106,000; Full time

Job summary

Siemens is seeking a Project Coordinator to support warranty issue coordination for medium- and low-voltage equipment (switchgear, transformers, E-Houses) and related electrical systems. This customer-facing role will coordinate case activities, track deliverables, and provide timely updates while working with cross-functional teams supporting data center and hyperscale customers in Raleigh, NC.

Key duties include escalating and closing warranty cases, tracking priorities and timelines,

Qualifications

• Experience in project coordination, customer service, warranty, field service, or a related environment.
• Experience tracking projects, customer cases, tasks, or deliverables.
• Experience coordinating activities across multiple teams or stakeholders.
• Experience communicating status updates to customers or internal stakeholders.
• Proficiency with standard business and computer applications.
• Ability to travel up to 10%.

Responsibilities

• Coordinate warranty cases from escalation to closure.
• Track case activities, priorities, deliverables, and timelines.
• Coordinate with Engineering, Project Management, Quality, Manufacturing, Field Service, Sales, and other teams to support resolution.
• Provide timely status updates to customers and internal stakeholders.
• Maintain case documentation and follow up on open actions.
• Support corrective and preventive action activities with factory and Quality teams.
• Coordinate with Field Service teams and vendors on materials and corrective actions.
• Identify opportunities to improve warranty and service processes.
• Travel up to 10% to support customer activities.

Skills

Project coordination

Customer service

Cross-team coordination

Status updates

Travel readiness

Education

Bachelor's degree

Tools

SAP

Salesforce

BIM

COMPASS

Procore

Job description

Position Overview

The Project Coordinator will support the coordination and resolution of customer warranty issues involving medium- and low-voltage switchgear, transformers, E-Houses, and related electrical equipment. This customer-facing role will coordinate case activities, track deliverables, and provide timely updates while working with cross-functional teams supporting key data center and hyperscale customers.

Responsibilities

• Coordinate warranty cases from initial escalation through closure.
• Track case activities, priorities, deliverables, and contractual timelines.
• Coordinate with Engineering, Project Management, Quality, Manufacturing, Field Service, Sales, and other teams to support resolution.
• Provide timely status updates to customers and internal stakeholders.
• Maintain case documentation and follow up on open actions.
• Support corrective and preventive action activities with factory and Quality teams.
• Coordinate with Field Service teams and vendors on materials and corrective actions.
• Identify opportunities to improve warranty and service processes.
• Travel up to 10% to support customer activities.

Basic Qualifications

• Experience in project coordination, customer service, warranty, field service, or a related environment.
• Experience tracking projects, customer cases, tasks, or deliverables.
• Experience coordinating activities across multiple teams or stakeholders.
• Experience communicating status updates to customers or internal stakeholders.
• Proficiency with standard business and computer applications.
• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor’s degree in engineering, Business, Project Management, or a related field.
• Experience in the electrical, manufacturing, construction, or industrial industry.
• Experience with switchgear, transformers, E-Houses, or related electrical equipment.
• Experience with warranty, corrective-action, or field-service processes.
• Experience supporting data center or hyperscale customers.
• Experience with SAP, Salesforce, BIM, COMPASS, Procore, or similar platforms.
• Strong organizational, communication, and problem-solving skills.

$61,547 $105,509