Project Coordinator- Programs

Siemens; Wendell (NC); On-site; USD 62,000 - 106,000; Full time

Job summary

Siemens is seeking a Project Coordinator in Smart Infrastructure to support warranty resolution for medium- and low-voltage equipment and related electrical assets. You will coordinate cases from escalation to closure, track deliverables, and provide timely updates to cross‑functional teams and customers at data center and hyperscale accounts.

This role requires strong process discipline, ability to work with Engineering, Quality, Manufacturing, Field Service, and Sales, and travel up to 10%.

Qualifications

• Experience in project coordination, customer service, warranty, field service, or a related environment.
• Experience tracking projects, customer cases, tasks, or deliverables.
• Experience coordinating activities across multiple teams or stakeholders.
• Experience communicating status updates to customers or internal stakeholders.
• Proficiency with standard business and computer applications.
• Ability to travel up to 10%.

Responsibilities

• Coordinate warranty cases from initial escalation through closure.
• Track case activities, priorities, deliverables, and contractual timelines.
• Coordinate with Engineering, Project Management, Quality, Manufacturing, Field Service, Sales, and other teams to support resolution.
• Provide timely status updates to customers and internal stakeholders.
• Maintain case documentation and follow up on open actions.
• Support corrective and preventive action activities with factory and Quality teams.
• Coordinate with Field Service teams and vendors on materials and corrective actions.
• Identify opportunities to improve warranty and service processes.
• Travel up to 10% to support customer activities.

Skills

Project coordination

Customer service

Warranty management

Field service

Cross-functional collaboration

Communication

Education

Bachelor’s degree in engineering, business, project management, or related field

Tools

SAP

Salesforce

BIM

COMPASS

Procore

Job description

Job Family: Electrification & Automation

Req ID: 526205

Position Overview

The Project Coordinator will support the coordination and resolution of customer warranty issues involving medium- and low-voltage switchgear, transformers, E-Houses, and related electrical equipment. This customer-facing role will coordinate case activities, track deliverables, and provide timely updates while working with cross-functional teams supporting key data center and hyperscale customers.

Responsibilities

• Coordinate warranty cases from initial escalation through closure.
• Track case activities, priorities, deliverables, and contractual timelines.
• Coordinate with Engineering, Project Management, Quality, Manufacturing, Field Service, Sales, and other teams to support resolution.
• Provide timely status updates to customers and internal stakeholders.
• Maintain case documentation and follow up on open actions.
• Support corrective and preventive action activities with factory and Quality teams.
• Coordinate with Field Service teams and vendors on materials and corrective actions.
• Identify opportunities to improve warranty and service processes.
• Travel up to 10% to support customer activities.

Basic Qualifications

• Experience in project coordination, customer service, warranty, field service, or a related environment.
• Experience tracking projects, customer cases, tasks, or deliverables.
• Experience coordinating activities across multiple teams or stakeholders.
• Experience communicating status updates to customers or internal stakeholders.
• Proficiency with standard business and computer applications.
• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor’s degree in engineering, Business, Project Management, or a related field.
• Experience in the electrical, manufacturing, construction, or industrial industry.
• Experience with switchgear, transformers, E-Houses, or related electrical equipment.
• Experience with warranty, corrective-action, or field-service processes.
• Experience supporting data center or hyperscale customers.
• Experience with SAP, Salesforce, BIM, COMPASS, Procore, or similar platforms.
• Strong organizational, communication, and problem-solving skills.

$61,547 $105,509

Organization

Smart Infrastructure

Job Type

Full-time

Category

Project Management