Warranty Parts Associate

Acme Electric Motor Inc; Eagan (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

PTO from day one

Work-Life Balance

6 paid holidays

Medical, Dental, Vision insurance

Employee Discounts

401K with company matching

Life Insurance

Disability coverage

Team environment

Job summary

Acme Tools, opening a new store in Eagan, MN, seeks a Warranty/Parts Associate to support customers with parts needs and warranty processing. The role involves fast parts lookup, pricing research, and coordinating with technicians in a busy shop environment.

You will work full-time with evenings, some weekends and holidays off. Competitive benefits, PTO from day one, and employer-provided insurance accompany a team-focused culture in a family-owned business.

Qualifications

• Computer skills and the ability to learn new software.
• Knowledge of tools and equipment.
• Ability to lift up to 50 lbs.
• Ability to sit, stand, and walk for the majority of your shift.
• Ability to push, pull, squat, bend, and reach throughout your shift.
• Mechanical aptitude.
• Previous service writing experience.

Responsibilities

• Assist internal and external customers to find correct parts quickly.
• Maintain stocking levels and research parts pricing and labor estimates.
• Identify new parts and categories to improve satisfaction.
• Manage warranty claims with clients and vendors.
• Interact with customers for a positive parts department experience.
• Assist in cycle counting and stocking of service area parts.
• Create service orders and distribute to technicians.
• Maintain a safe work environment and report safety concerns.
• Complete related tasks as assigned.

Skills

Computer skills

Tools & equipment knowledge

Lifting up to 50 lbs

Mobility: sit/stand/walk

Dexterity: push/pull/squat/bend/reach

Mechanical aptitude

Service writing experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Warranty Parts Associate

Eagan Service Full Time Eagan, MN, US

Salary Range: $20.00 To $22.00 Hourly

Join the Acme Tools Team as a Warranty/Parts Associate in Eagan, MN!

Acme Tools is excited to announce the opening of our brand-new store in Eagan, MN, and we're looking for a go-getter who knows their way around 'the shop' and parts counter to join our team. Do you thrive in an environment that keeps you on the move? Are you mechanically inclined and don't mind getting a little dirt on your hands in your day job? Would you like to join a stable and growing family-owned local company? If so, get ready to do your best work with Acme Tools.

Pay Range:$20 to 22/hour

Schedule:Full-time hours (40 hours/week) during our hours of operation

About Acme Tools

For over 75 years, Acme Tools has continued to be a premier retailer of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and DIY enthusiasts. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community.

What We Offer:

• Competitive pay based on your experience
• Generous PTO starting on your 1st day
• Work-Life Balance - Evenings, most weekends, and holidays off
• 6 paid holidays
• Medical, Dental, and Vision insurance options
• Employee Discounts
• Medical and Dependent Care flexible spending accounts
• Traditional and Roth 401K plans with company matching
• 100% company-paid Group Life Insurance
• Accident, Cancer, and Critical Illness supplemental insurance options
• Voluntary Life Insurance
• 100% company-paid Short and Long-term Disability coverage
• A work environment where everyone takes pride in their work and can see their impact on the company

Your Day-to-Day:As a Warranty/Parts Associate, your day focuses on efficiently supporting internal and external customers with their parts needs. Your responsibilities include:

• Working with internal and external customers to find the correct parts in a timely and efficient manner
• Maintaining stocking levels and researching parts pricing and labor estimates
• Identifying new parts and part categories that need to be added to increase customer satisfaction levels
• Working with clients and vendors to manage and follow up on warranty claims
• Interacting with customers to ensure a positive experience with the parts department and store and following up with customers and technicians to ensure timely repair
• Assisting in cycle counting of the physical inventory and ordering, receiving, pricing, and stocking parts in the service area
• Creating service orders and distributing work orders to Service Technicians
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting suspicious activity
• Completing related tasks as assigned

Qualifications:

• Computer skills and the ability to learn new software
• Knowledge of tools and equipment
• Ability to lift up to 50 lbs.
• Ability to sit, stand, and walk for the majority of your shift
• Ability to push, pull, squat, bend, and reach throughout your shift
• Mechanical aptitude
• Previous service writing experience

Why Acme Tools?

With the opening of our new location in Eagan, now is the perfect time to join our team and become part of a company that's passionate about both its customers and employees.

Acme Tools is an equal opportunity employer.