Warranty & Parts Specialist

Acme Tools; Eagan (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay based on experience

Generous PTO starting on first day

Work-Life Balance – evenings, most on-

6 paid holidays

Medical, dental, and vision insurance

Employee discounts

401K with company matching

Company-paid life insurance

Disability coverage

Job summary

Acme Tools is seeking a Warranty/Parts Associate for our new Eagan, MN location. You will help customers find correct parts, manage warranty claims, and maintain inventory in a busy parts department.

We offer competitive pay, generous PTO, valuable benefits, and a community-focused, family-owned environment. This full-time role requires reliability and a hands-on, customer-focused approach.

Qualifications

• Proven customer service skills.
• Computer skills and ability to learn new software.
• Knowledge of tools and equipment.
• Ability to lift up to 50 lbs.
• Ability to sit, stand, and walk for the majority of your shift.
• Ability to push, pull, squat, bend, and reach throughout your shift.

Responsibilities

• Working with internal and external customers to find the correct parts in a timely and efficient manner.
• Maintaining stocking levels and researching parts pricing and labor estimates.
• Identifying new parts and part categories that need to be added to increase customer satisfaction levels.
• Working with clients and vendors to manage and follow up on warranty claims.
• Interacting with customers to ensure a positive experience with the parts department and store and following up with customers and technicians to ensure timely repair.
• Assisting in cycle counting of the physical inventory and ordering, receiving, pricing, and stocking parts in the service area.
• Creating service orders and distributing work orders to Service Technicians.
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting suspicious activity.
• Completing related tasks as assigned

Skills

Customer service

Computer skills

Tools knowledge

50 lb lift

Mobility

Job description

Acme Tools is seeking a Warranty/Parts Associate for our new Eagan, MN location. You will help customers find correct parts, manage warranty claims, and maintain inventory in a busy parts department.

We offer competitive pay, generous PTO, valuable benefits, and a community-focused, family-owned environment. This full-time role requires reliability and a hands-on, customer-focused approach.