Warranty Parts Associate

Acme Tools; Eagan (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay based on experience

Generous PTO starting on first day

Work-Life Balance – evenings, most on-

6 paid holidays

Medical, dental, and vision insurance

Employee discounts

401K with company matching

Company-paid life insurance

Disability coverage

Job summary

Acme Tools is seeking a Warranty/Parts Associate for our new Eagan, MN location. You will help customers find correct parts, manage warranty claims, and maintain inventory in a busy parts department.

We offer competitive pay, generous PTO, valuable benefits, and a community-focused, family-owned environment. This full-time role requires reliability and a hands-on, customer-focused approach.

Qualifications

• Proven customer service skills.
• Computer skills and ability to learn new software.
• Knowledge of tools and equipment.
• Ability to lift up to 50 lbs.
• Ability to sit, stand, and walk for the majority of your shift.
• Ability to push, pull, squat, bend, and reach throughout your shift.

Responsibilities

• Working with internal and external customers to find the correct parts in a timely and efficient manner.
• Maintaining stocking levels and researching parts pricing and labor estimates.
• Identifying new parts and part categories that need to be added to increase customer satisfaction levels.
• Working with clients and vendors to manage and follow up on warranty claims.
• Interacting with customers to ensure a positive experience with the parts department and store and following up with customers and technicians to ensure timely repair.
• Assisting in cycle counting of the physical inventory and ordering, receiving, pricing, and stocking parts in the service area.
• Creating service orders and distributing work orders to Service Technicians.
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting suspicious activity.
• Completing related tasks as assigned

Skills

Customer service

Computer skills

Tools knowledge

50 lb lift

Mobility

Job description

Join the Acme Tools Team as a Warranty/Parts Associate in Eagan, MN! Acme Tools is excited to announce the opening of our brand-new store in Eagan, MN, and we're looking for a go-getter who knows their way around 'the shop' and parts counter to join our team. Do you thrive in an environment that keeps you on the move? Are you mechanically inclined and don't mind getting a little dirt on your hands in your day job? Would you like to join a stable and growing family-owned local company? If so, get ready to do your best work with Acme Tools.

Pay Range: $20 to 22/hour

Schedule: Full-time hours (40 hours/week) during our hours of operation

About Acme Tools

For over 75 years, Acme Tools has continued to be a premier retailer of tools and equipment at our locations throughout North Dakota, Minnesota, and Iowa and online by serving contractors, woodworkers, and DIY enthusiasts. As a family-owned business, we are employee-centric and growth-minded, offer a family-friendly work environment, and actively engage in our community.

What We Offer:

• Competitive pay based on your experience
• Generous PTO starting on your 1st day
• Work-Life Balance - Evenings, most weekends, and holidays off
• 6 paid holidays
• Medical, Dental, and Vision insurance options
• Employee Discounts
• Medical and Dependent Care flexible spending accounts
• Traditional and Roth 401K plans with company matching
• 100% company-paid Group Life Insurance
• Accident, Cancer, and Critical Illness supplemental insurance options
• Voluntary Life Insurance
• 100% company-paid Short and Long-term Disability coverage
• A work environment where everyone takes pride in their work and can see their impact on the company

Your Day-to-Day:

• Working with internal and external customers to find the correct parts in a timely and efficient manner
• Maintaining stocking levels and researching parts pricing and labor estimates
• Identifying new parts and part categories that need to be added to increase customer satisfaction levels
• Working with clients and vendors to manage and follow up on warranty claims
• Interacting with customers to ensure a positive experience with the parts department and store and following up with customers and technicians to ensure timely repair
• Assisting in cycle counting of the physical inventory and ordering, receiving, pricing, and stocking parts in the service area
• Creating service orders and distributing work orders to Service Technicians
• Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting suspicious activity
• Completing related tasks as assigned

Qualifications:

• Proven Customer service skills
• Computer skills and the ability to learn new software
• Knowledge of tools and equipment
• Ability to lift up to 50 lbs.
• Ability to sit, stand, and walk for the majority of your shift
• Ability to push, pull, squat, bend, and reach throughout your shift

We'd Love if You Have:

• Mechanical aptitude
• Previous service writing experience

Why Acme Tools?

With the opening of our new location in Eagan, now is the perfect time to join our team and become part of a company that's passionate about both its customers and employees.

Acme Tools is an equal opportunity employer.