Warranty Operations Manager

DRB Homes; Tempe (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

DRB Homes is seeking a Warranty Operations Manager in Tempe to lead the warranty office and drive timely, accurate service for homeowners. The role focuses on supervising the warranty team, coordinating with homeowners and subcontractors, and ensuring procedures are followed consistently.

The ideal candidate will oversee quality control, generate performance reports, and monitor department metrics while handling additional duties as assigned to improve customer satisfaction and departmental

Responsibilities

• Overseeing and Managing the Warranty Office Duties and team members
• Maintaining communication with homeowners, sub-contractors, staff as required
• Problem solving warranty issues presented through the team, homeowners and ticket system
• Performing all Warranty General office duties
• Serving as internal department quality control
• Responsible for maintaining oversight and execution of warranty procedures
• Responsible for generating reports and monitoring status on department metrics
• Other duties as assigned

Job description

Job Purpose

The position of Warranty Operations Manager is critical to ensuring that customer requests are met with the highest level of customer satisfaction, timeliness, and accuracy with effective use of resources; maintaining an approach of continuous improvement and assisting in the support and management of Warranty Managers to ensure the departments requirements are being met.

Job Purpose

The position of Warranty Operations Manager is critical to ensuring that customer requests are met with the highest level of customer satisfaction, timeliness, and accuracy with effective use of resources; maintaining an approach of continuous improvement and assisting in the support and management of Warranty Managers to ensure the departments requirements are being met.

Essential Functions

Duties and Responsibilities JOB REQUIREMENTS:

• Overseeing and Managing the Warranty Office Duties and team members
• Maintaining communication with the homeowners, sub-contractors, staff members as required
• Problem solving warranty issues presented through the team members, homeowners and ticket system
• Performing all Warranty General office duties
• Serving as internal department quality control
• Responsible for maintaining oversight and execution of warranty procedures
• Responsible for generating reports and monitoring status on department metrics
• Other duties as assigned