Warranty Manager

DRB Homes; Greenville (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

DRB Homes in Greenville, South Carolina seeks a Customer Service Warranty Coordinator to respond to new home owners' inquiries by phone and in person. You will coordinate warranty service requests and liaise with subcontractors to schedule visits and ensure follow-up.

Responsibilities include investigating service needs, approving invoices, and monitoring repair budgets. You will identify construction defects to share with leadership and ensure adherence to company policies.

Job description

Job Purpose

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties and Responsibilities

• Respond to homeowner warranty work orders
• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to the Director of Production any potential home construction defects
• Approve service invoices and monitor service repair budgets
• Other duties as assigned