Warranty Operations Manager (2356)

DRB Homes; Tempe (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

DRB Homes in Tempe, AZ is seeking a Warranty Operations Manager to lead the Warranty Office, ensure timely responses and accurate service delivery. You will supervise the team, coordinate with homeowners and subcontractors, troubleshoot issues, and drive improvements with clear reporting.

MS Office proficiency and strong customer service are essential. This role supports the Phoenix Division's residential construction operations and requires excellent communication and organizational skills.

Qualifications

• Must demonstrate strong phone and verbal communication skills.
• Customer-service driven with professional demeanor and punctuality.
• Ability to read and comprehend construction plans and blueprints.
• Demonstrated supervisory experience in residential construction is preferred.

Responsibilities

• Overseeing and managing the Warranty Office duties and team members.
• Maintaining communication with homeowners, subcontractors, and staff as required.
• Problem solving warranty issues raised by homeowners and ticket system.
• Performing all Warranty general office duties.
• Serving as internal department quality control.
• Maintaining oversight and execution of warranty procedures.
• Generating reports and monitoring department metrics.
• Other duties as assigned.

Skills

Phone etiquette

Verbal communication

Punctual

Professional appearance

Independent work

Customer service

Microsoft Office

Multitasking

Team player

Commitment to customer service

Blueprint reading

Education

Bachelor's degree in Construction/Business

High School diploma with supervisory experience

Tools

Microsoft Office Suite

Job description

Job DetailsJob Location: Phoenix Division AZ Construction - Tempe, AZ 85282Job Purpose:

The position of Warranty Operations Manager is critical to ensuring that customer requests are met with the highest level of customer satisfaction, timeliness, and accuracy with effective use of resources; maintaining an approach of continuous improvement and assisting in the support and management of Warranty Managers to ensure the departments requirements are being met.

ESSENTIAL FUNCTIONS:

Duties and Responsibilities JOB REQUIREMENTS:

• Overseeing and Managing the Warranty Office Duties and team members
• Maintaining communication with the homeowners, sub-contractors, staff members as required
• Problem solving warranty issues presented through the team members, homeowners and ticket system
• Performing all Warranty General office duties
• Serving as internal department quality control
• Responsible for maintaining oversight and execution of warranty procedures
• Responsible for generating reports and monitoring status on department metrics
• Other duties as assigned

QualificationsKnowledge and Skills

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional appearance and manner
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Displays a friendly, enthusiastic, personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work under pressure; organized
• Ability to multitask; coordinate numerous activities and groups of people
• Highly motivated; ability to work with minimal supervision
• Strong team player; works with diverse groups of people
• Commitment to customer service
• Ability to read and fully comprehend construction blueprints specifications and development plans
• Other duties as assigned

Education and Work Experience

• Prior customer service experience preferred
• 5-8 plus years’ experience in the residential construction industry and demonstrated Supervisory skills
• B.S. degree in (Construction, Business or similar business acumen is preferred) with 2-3 years experience in the home building industry or;
• Must have a High School diploma with demonstrated supervisory experience or equivalent years and successful completion of college courses in Residential Homebuilding Construction