Warranty Manager

DRB Homes; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

DRB Homes seeks a Customer Service Liaison to manage warranty inquiries from new home customers and coordinate service with subcontractors to ensure timely resolutions.

You will verify service requests, liaise with homeowners and contractors, and monitor invoices and budgets under the Director of Production, ensuring quality and customer satisfaction throughout the process.

Responsibilities

• Respond to homeowner warranty work orders
• Investigate service needs and liaise between homeowners and subcontractors to schedule and follow up
• Determine if the company compensates service requests based on policies
• Identify and report construction defects to the Director of Production
• Approve service invoices and monitor service repair budgets
• Other duties as assigned

Job description

Job Purpose

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties and Responsibilities

• Respond to homeowner warranty work orders
• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to the Director of Production any potential home construction defects
• Approve service invoices and monitor service repair budgets
• Other duties as assigned