Warranty Operations Leader: Scale Projects & Mentor Teams

Clayton Homes (New); Utah; On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA accounts

401K

Life Insurance

Short Term Disability

Long Term Disability

EAP

Vacation

Sick Leave

Holidays

Bereavement

Jury Duty

Floating holidays

Parental leave

Home purchase discount

Tuition Reimbursement

Job summary

Oakwood Homes is seeking an Operations Manager for its warranty department. You will oversee large-scale warranty projects, mentor a service-oriented team, and coordinate with trade partners across multiple regions to ensure timely resolutions.

You will analyze warranty issues, define scopes of work, and work with legal counsel when needed. Strong leadership, communication, and construction knowledge are essential for success in this role.

Qualifications

• Must have strong leadership and mentoring abilities to supervise and grow a team.
• Ability to hire, evaluate performance and implement evolving policies for team growth.
• Able to advise staff and management on complex warranty issues and mediate where needed.

Responsibilities

• Oversee warranty projects across a large geographic footprint.
• Resolve customer conflicts and mentor a customer service-based team.
• Analyze warranty issues, assign cost codes, and develop scopes of work.
• Coordinate with trade partners and inspectors to ensure compliance and safety.
• Develop training materials and present reports to support warranty determinations.

Skills

Leadership

Mentoring

Team management

Policy implementation

Stakeholder communication

Construction management

Cost management

Time management

On-site coordination

Education

High school diploma or GED

Tools

Field Point

Hyphen

Salesforce

Job description

Oakwood Homes is seeking an Operations Manager for its warranty department. You will oversee large-scale warranty projects, mentor a service-oriented team, and coordinate with trade partners across multiple regions to ensure timely resolutions.

You will analyze warranty issues, define scopes of work, and work with legal counsel when needed. Strong leadership, communication, and construction knowledge are essential for success in this role.