Warranty Manager

DRB Homes; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

DRB Homes is seeking a Warranty Manager in Tempe, AZ to research and respond to customer inquiries from new home customers, handling warranty work orders and coordinating with subcontractors.

Ideal candidates have 3+ years in residential construction, strong communication, and the ability to work independently while maintaining excellent customer service and budget oversight.

Qualifications

• Excellent phone etiquette and verbal communication skills.
• Punctual, professional appearance and manner.
• Ability to work independently and coordinate multiple tasks.
• Customer service driven with friendly, respectful demeanor.
• Proficient in Microsoft Office Suite and able to manage schedules.
• Able to read and comprehend construction blueprints and development plans.
• Valid driver’s license and reliable driving record.

Responsibilities

• Respond to homeowner warranty work orders and inquiries.
• Investigate service needs and coordinate with subcontractors.
• Approve service invoices and monitor repair budgets.
• Identify potential construction defects and report to Director of Production.

Skills

Phone etiquette

Verbal communication

Punctuality

Professional appearance

Independent worker

Customer service

Friendly demeanor

MS Office

Under pressure

Multitasking

Team player

Customer service commitment

Read blueprints/specs

Driver's license

Education

College courses in Residential Homebuilding Construction

Job description

Job Purpose

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Job Purpose

To research and respond (via phone and in person) to all customer service inquiries received from DRB Homes new home customers.

Duties And Responsibilities

• Respond to homeowner warranty work orders


• Investigate and determine need for service; act as liaison between homeowners and subcontractors to schedule service and follow-up


• Determine if the company compensates service requests based on established company policies and procedures


• Identify and report to the Director of Production any potential home construction defects


• Approve service invoices and monitor service repair budgets

Qualifications

• Excellent phone etiquette


• Excellent verbal communication skills


• Punctual


• Professional appearance and manner


• Ability to work independently on assigned tasks as well as to accept direction on given assignments


• Customer service driven


• Display a friendly, enthusiastic, respectful, and personable manner


• Must be proficient in Microsoft Office Suite


• Ability to work under pressure; organized


• Ability to multitask and coordinate numerous activities and groups of people


• Highly motivated; able to work with minimal supervision


• Strong team player; can work with diverse groups of people


• Commitment to customer service


• Ability to read and fully comprehend construction blueprints specifications and development plans


• Valid driver's license, proof of auto liability insurance and an acceptable driving record


• 3 or more years’ experience in the residential construction industry as a Warranty Manager


• Successful completion of college courses in Residential Homebuilding Construction