Customer Service Representative

Dream Finders Homes; Denver (CO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

401(k) plan

Wellness programs

Employee assistance programs

Home purchase discount

Pet insurance

Job summary

Dream Finders Homes is seeking a Warranty Service Representative to manage warranty claims and in-home assessments. You will coordinate repairs with trade partners and homeowners and ensure timely, quality completion of all work.

The role requires organizing subcontractors, inspecting workmanship, and responding to homeowner requests. Prior residential construction experience is preferred; OSHA/Code compliance training is a plus.

Qualifications

• Minimum 2 years of customer service experience.
• Residential construction or homebuilding experience preferred.
• OSHA/safety training and code compliance coursework are pluses.
• Code compliance course and OSHA/safety classes are a plus.
• Builder's license is a plus.

Responsibilities

• Schedule and organize subcontractors to complete work on a timely basis.
• Inspect the quality of the work performed by subs and ensure it meets quality standards.
• Field and respond to homeowner requests for warranty claims.
• Schedule with homeowners and subcontractors to remedy issues as needed.
• Plan 11-month warranty walks with homeowners and arrange appropriate subs.
• Walk homes under construction for quality control and prepare lists for Construction Team.
• Use the Warranty Manual to resolve field issues.
• Spend time with the Construction Team to learn the construction process.

Skills

Customer service

Residential construction

OSHA safety

Builder's license

Code compliance

Laptop/tablet experience

Education

High School Diploma

Job description

The primary role of the Warranty Service Representative is to be responsible for managing the completion of warranty claims and other request received by homeowners. This includes conducting in-home claim assessments, determining applicable warranty coverage, coordinating and supervising repair dates with trade partners and homeowners, and ensuring the satisfactory and timely completion of all repair work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedules and organizes subcontractors to complete work on a timely basis
• Inspects the quality of the work performed by all subs and assuring completed to quality standards.
• Field and respond to Homeowner requests for warranty claims.
• If necessary, schedule with the homeowner and our subcontractors to remedy the issue.
• Schedule 11-month warranty walks with the homeowners and schedule the appropriate subcontractors to remedy the issues.
• Walk homes under construction from a Quality Control perspective and create lists for the Construction Team prior to completion of homes under construction
• Be Versed and use the Warranty Manual used by Dream Finders Homes to resolve issues in the field
• Perform pre-closing walks with new homeownersSpend time with the Construction Team to learn the aspects of the construction process

EXPERIENCE, SKILLS, KNOWLEDGE

• Minimum High School Diploma or equivalent
• Code Compliance Course and OSHA/ Safety classes is a plus
• Builder's License is a plusMinimum 2 years of customer service experience
• Previous Residential construction or homebuilding industry experience is preferredExperience using a laptop or tablet

WORK ENVIRONMENT:

• The work environment is representative of an office/field setting
• The noise level in the work environment is usually quiet to moderate
• Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

PHYSICAL DEMANDS:

The Warranty Service Representative is regularly required to:* Walk, climb stairs, sit, and stand.* Talk and hear at normal levels.* See with close vision, distance vision, color vision, peripheral vision, depth perception, and have the ability to adjust focus.* Reach with hands and arms.* Use hands and fingers to operate tools and other business machines.* Lift and/or move up to 50 lbs.

This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modification to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

Equal Opportunity Employer

65k-80k

Our benefits include: Health Insurance - Medical, Dental & Vision; Vacation & Holidays -- generous PTO & 8 holidays; 401(k) Savings Plan with company match, Employee Wellness and Employee Assistance Programs, Home Purchase Discount for Associates, Pet Insurance.

Dream Finders Homes is an equal opportunity employer, and considers all applicants without regard to race, color, sex, religion, disability, age, national origin, or any other legally protected status.