Customer Service Tech

D.R. Horton; Biloxi (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and会社H

Job summary

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high homeowner satisfaction by facilitating warranty requests and coordinating repairs after home closings.

The role involves evaluating repair issues for warrantability, performing carpentry, drywall, texture repair and painting, and scheduling subcontractors to complete warranty work while meeting company standards and timelines.

Qualifications

• High school diploma or GED required.
• Three+ years related experience including carpentry, drywall, texture repair and painting.
• Valid driver's license and ability to travel among communities (day and night).
• Proficiency with MS Office and email; ability to use warranty applications on devices.

Responsibilities

• Evaluate homeowner repair issues to determine warrantability.
• Process work orders and instructions for homeowner repairs.
• Perform necessary repairs (carpentry, drywall, texture repair, painting).
• Schedule and manage subcontractors for warranty repairs.
• Ensure repairs meet compliance Standards and obligations.
• Build rapport with subcontractors and homeowners.
• Follow up with homeowners to address concerns promptly.
• Process charge-back documentation and invoices.

Skills

Carpentry

Drywall

Texture repair

Painting

Effective communication

MS Office

Driver's license

Independent work

Education

High school diploma/GED

Tools

Warranty apps

Job description

D.R. Horton, Inc. is seeking a Customer Service Technician whose primary goal is to maintain an elevated level of customer satisfaction among homeowners by facilitating all customer warranty requests. The technician performs repairs or schedules subcontractors to execute warranty repairs after the closing of the home.

Essential Duties and Responsibilities

• Evaluates homeowner repair issues to determine if they are warrantable items
• Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
• Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
• Schedules and manages subcontractors to make designated warranty repairs
• Ensures all repairs are completed within compliance standards
• Certifies warranty work is completed within contractor obligations
• Develops and maintains good rapport with subcontractors and homeowners
• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
• Processes charge‑back documentation and invoices
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work overtime
• Ability to travel overnight

Qualifications

• High school diploma or general education degree (GED)
• Three or more years related experience, including carpentry work, drywall, texture repair and painting
• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime
• Excel in effective and positive communications
• Work effectively in high‑pressure situations
• Ability to work independently and be productive without supervision
• Ability to provide a systematic approach in carrying out assignments
• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
• Proficiency with MS Office and email
• Ability to lift and/or move up to 50 pounds

Preferred Qualifications

• Prior customer service experience a plus
• Experience with minor electrical, plumbing and HVAC repair work preferred

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits