Warranty Home Repair Technician – Customer Service

Forestar Group; Albuquerque (NM); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Vacation, Sick, Personal Time and Hols

Company Holidays

Job summary

DR Horton, Inc. is seeking a Customer Service Technician to manage warranty repairs for homeowners. You will perform repairs or arrange subcontractors, ensuring timely, compliant completion and strong customer communication.

Responsibilities include evaluating warranty items, processing orders, and maintaining good rapport with homeowners while traveling as needed and occasionally working overtime.

Qualifications

• High school diploma or GED required.
• 3+ years related experience including carpentry, drywall, texture repair and painting.
• Valid driver's license and vehicle to travel among communities.
• Proficient in MS Office and email; able to use warranty applications on smart devices.

Responsibilities

• Evaluate homeowner repair issues to determine warrantable items.
• Process work orders and instructions for homeowner repairs.
• Perform repairs or schedule subcontractors for warranty work.
• Schedule and manage subcontractors to complete repairs.
• Ensure repairs meet compliance standards and complete on time.
• Maintain rapport with homeowners and follow up on concerns.
• Handle charge-back documentation and invoices.

Skills

Carpentry

Drywall

Painting

Effective communication

MS Office / Email

Education

High school diploma / GED

Tools

Warranty apps on mobile/tablet/ laptop

Job description

DR Horton, Inc. is seeking a Customer Service Technician to manage warranty repairs for homeowners. You will perform repairs or arrange subcontractors, ensuring timely, compliant completion and strong customer communication.

Responsibilities include evaluating warranty items, processing orders, and maintaining good rapport with homeowners while traveling as needed and occasionally working overtime.