Home Warranty Technician – Carpentry & Customer Care

Forestar Group; Greenville (SC); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation and Holidays

Résumé du poste

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high customer satisfaction by handling warranty requests. The role involves performing repairs or coordinating subcontractors to complete warranty work after home closing.

Candidates should have a high school diploma or GED and 3+ years of related experience in carpentry, drywall, texture repair and painting. Ability to travel and work overtime is required.

Qualifications

• High school diploma or GED required.
• 3+ years related experience including carpentry, drywall, texture repair and painting.

Responsabilités

• Evaluate homeowner repair issues for warranty.
• Process work orders and follow supervisor instructions.
• Perform repairs (carpentry, drywall, texture, painting).
• Schedule and manage subcontractors for warranty work.
• Ensure repairs meet compliance standards.
• Certify warranty work completion per contractor obligations.
• Build rapport with subcontractors and homeowners.
• Follow up to ensure concerns are addressed promptly.

Connaissances

Effective communication

MS Office proficiency

Independent working

Customer service

Formation

High school diploma or GED

Outils

Warranty apps (DRH Warranty)

Description du poste

D.R. Horton, Inc. is seeking a Customer Service Technician to maintain high customer satisfaction by handling warranty requests. The role involves performing repairs or coordinating subcontractors to complete warranty work after home closing.

Candidates should have a high school diploma or GED and 3+ years of related experience in carpentry, drywall, texture repair and painting. Ability to travel and work overtime is required.