Warranty & Field Technical Service Specialist

Chicago Pneumatic Tool Company LLC; Rock Hill (SC); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Life & disability insurance

Paid time off

401(k) matching and company contribute

Professional development opportunities

Job summary

Power Technique North America LLC is seeking a Technical Service Representative to oversee warranty claims, collaborate with engineering on quality issues, and train internal teams and distributors. You will respond to technical inquiries and build strong customer relationships while supporting on-call coverage.

The role requires 2–3 years in field or shop service of power equipment, a valid driver’s license, and travel up to 45%. Proficiency with SAP and MS Office is advantageous.

Qualifications

• 2–3 years of field or shop service experience maintaining power equipment.
• Experience with Atlas Copco, Chicago Pneumatic, or similar gear.
• Valid driver’s license and travel readiness.
• OSHA safety training or equivalent certifications.
• Experience using SAP and MS Office is a plus.

Responsibilities

• Oversee warranty claims process and support KPI targets.
• Collaborate with engineering to resolve product quality issues.
• Recover costs related to warranty issues with vendors.
• Deliver technical service training to teams and distributors.
• Respond to inquiries and provide timely, professional service.
• Build strong customer relationships through effective communication.
• Train fellow technicians and service reps; provide on-call support.
• Attend training and participate in development opportunities.
• Utilize SAP, Microsoft Office, and other tools for daily work.
• Provide backup support during absences to ensure continuity.
• Travel within US and internationally as required (35%–45%).

Skills

Technical field service

Power equipment repair

Electrical systems (high/low voltage)

Customer service

Training and coaching

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

Power Technique North America LLC is seeking a Technical Service Representative to oversee warranty claims, collaborate with engineering on quality issues, and train internal teams and distributors. You will respond to technical inquiries and build strong customer relationships while supporting on-call coverage.

The role requires 2–3 years in field or shop service of power equipment, a valid driver’s license, and travel up to 45%. Proficiency with SAP and MS Office is advantageous.