Hybrid Technical Service Pro — Power Equipment Support

Atlas Copco; Rock Hill (SC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Short-term disability

Long-term disability

Generous paid time off

401(k) matching

Job summary

Power Technique North America LLC, based in Rock Hill, SC, is seeking a Technical Service Representative to provide technical support for our multibrand offerings. The role includes on-site troubleshooting, training, and high-level customer service across the US and abroad.

You will troubleshoot and resolve issues, participate in on-call coverage, and collaborate with engineering and service teams to maintain quality and uptime. Hybrid work arrangement offered.

Qualifications

• 2–3 years of technical field or shop service experience maintaining and repairing power equipment.
• Demonstrated expertise in maintenance, overhaul, and repair of equipment.
• At least 2 years of progressive work experience in a related industry.
• A valid driver's license.
• Current OSHA-required safety training certifications.
• Advanced knowledge of products within the assigned product line and related lines.

Responsibilities

• Oversee the warranty claims process and ensure timely resolution.
• Collaborate with engineering and tech support to resolve product quality issues.
• Develop and deliver technical service training to internal teams.
• Provide onsite and remote technical support; respond to inquiries promptly.
• Maintain strong customer relationships through professional communication.
• Participate in rotating on-call schedule evenings and weekends.
• Travel 35%–45% domestically and internationally.

Skills

Technical service experience

Electrical & mechanical skills

Customer service focus

Independent and proactive

Strong communication

Education

High school diploma or GED

Tools

SAP

Microsoft Office

Job description

Power Technique North America LLC, based in Rock Hill, SC, is seeking a Technical Service Representative to provide technical support for our multibrand offerings. The role includes on-site troubleshooting, training, and high-level customer service across the US and abroad.

You will troubleshoot and resolve issues, participate in on-call coverage, and collaborate with engineering and service teams to maintain quality and uptime. Hybrid work arrangement offered.