Senior Field Service & Warranty Engineer

WEG Electric Corp. (USA); Duluth (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits package

Pleasant work environment

Job summary

WEG Electric Corp. in Duluth, GA is seeking a Senior Service Engineering Specialist to lead aftermarket technical support and warranty administration.

You will interact with customers, distributors, service centres, and internal teams to guide repairs, validate warranty claims, and resolve product issues. The role requires strong troubleshooting skills, excellent communication, and the ability to manage multiple service requests while upholding quality standards.

Qualifications

• Must have strong customer-service orientation.
• Proficient in diagnosing and resolving electrical/industrial issues.
• Experience with warranty administration and field service coordination.

Responsibilities

• Serve as primary contact for aftermarket technical support and warranty matters.
• Coordinate repairs and site visits with Field Service teams.
• Analyze customer complaints from technical and commercial perspectives.
• Review schematics and documentation to resolve issues and drive improvements.
• Escalate complex cases to supervisors or specialized teams.

Skills

Customer service

Technical troubleshooting

Warranty processes

Communication

Time management

Team collaboration

Education

High School Diploma or GED

Associate degree in Electrical Technology

Tools

SAP

Microsoft Office

Job description

WEG Electric Corp. in Duluth, GA is seeking a Senior Service Engineering Specialist to lead aftermarket technical support and warranty administration.

You will interact with customers, distributors, service centres, and internal teams to guide repairs, validate warranty claims, and resolve product issues. The role requires strong troubleshooting skills, excellent communication, and the ability to manage multiple service requests while upholding quality standards.