Warranty & Customer Experience Data Analyst

Electrolux Home Products, Inc.; Charlotte (NC); Ibrido; USD 75.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hours

Hybrid work environment

Medical, dental, vision and life ins.

401(k) retirement plan

Discounted products

EAP and tuition reimbursement after 12

Descrizione del lavoro

Electrolux Group North America is seeking a Business Analyst - Warranty & Consumer Experience in Charlotte, NC with a focus on transforming warranty and consumer data into actionable insights to improve product quality and customer satisfaction.

You will partner with Warranty, Quality, Service, Claims, Replacements, and Finance teams to identify trends, perform root-cause analysis, and deliver dashboards and analyses that influence decisions and drive continuous improvement across the

Competenze

• Bachelor's degree required.
• 3+ years in business analysis, data analytics, warranty operations, consumer experience, quality, or related analytical function.
• Experience analyzing large data sets and developing insights with tools like Excel, Power BI, Tableau, SQL.
• Strong analytical, problem-solving, and root-cause investigation skills with ability to translate data into recommendations.
• Proven ability to collaborate across functions and communicate findings to technical and non-technical stakeholders.

Mansioni

• Analyze warranty, claims, replacement, and consumer data to identify trends and cost drivers.
• Perform root-cause analysis to determine factors impacting warranty performance and product quality.
• Develop and maintain dashboards and recurring analyses for leadership visibility into KPIs.
• Monitor warranty expense and replacement activity to identify unusual patterns and risks.
• Translate complex data into actionable insights for strategic decisions.
• Collaborate with cross-functional teams to investigate issues and drive improvements.
• Provide ad hoc reporting and analysis for business reviews and escalations.
• Improve reporting processes and data visibility for proactive issue resolution.

Conoscenze

Data analysis

Root cause analysis

Cross-functional collaboration

Communication

Problem solving

Formazione

Bachelor's degree

Strumenti

Power BI

Tableau

SQL

Excel

Descrizione del lavoro

Electrolux Group North America is seeking a Business Analyst - Warranty & Consumer Experience in Charlotte, NC with a focus on transforming warranty and consumer data into actionable insights to improve product quality and customer satisfaction.

You will partner with Warranty, Quality, Service, Claims, Replacements, and Finance teams to identify trends, perform root-cause analysis, and deliver dashboards and analyses that influence decisions and drive continuous improvement across the