Warranty & Consumer Insights Analyst (Hybrid)

Electrolux Group; Charlotte (NC); Híbrido; USD 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work hours

Medical, dental, vision and life保险

401(k) retirement plan

Tuition reimbursement

Resumo da oferta

Electrolux Group in Charlotte, NC is seeking a Business Analyst - Warranty & Consumer Experience to transform warranty and consumer data into insights that improve product quality, reduce costs, and enhance customer ownership. You will partner with Warranty, Quality, Service, Claims, Replacements, and Finance to identify trends and drive improvements.

The role requires strong analytics, business acumen, and the ability to communicate findings clearly to influence decisions and enable proactive

Qualificações

• Bachelor's degree required in a related field.
• 3+ years in business analysis or data analytics, warranty or consumer experience preferred.
• Experience analyzing large data sets and deriving actionable insights with analytics tools.
• Ability to collaborate across functions and communicate findings to technical and non-technical stakeholders.

Responsabilidades

• Analyze warranty, claims, replacement, and consumer experience data to identify trends and cost drivers.
• Perform root-cause analysis to improve warranty performance, product quality, and service execution.
• Develop and maintain dashboards, reports, and analyses for leadership visibility on KPIs.
• Monitor warranty expense and replacement activity to flag risks and opportunities.
• Translate data into actionable insights to support strategic decisions.
• Collaborate with Warranty, Quality, Service, Claims, Replacements, Finance and stakeholders on improvements.
• Provide ad hoc reporting for business reviews and escalations.
• Improve data visibility and reporting processes for proactive issue resolution.

Conhecimentos

Analytical thinking

Problem solving

Root-cause analysis

Communication

Formação académica

Bachelor's degree

Ferramentas

Excel

Power BI

Tableau

SQL

Descrição da oferta de emprego

Electrolux Group in Charlotte, NC is seeking a Business Analyst - Warranty & Consumer Experience to transform warranty and consumer data into insights that improve product quality, reduce costs, and enhance customer ownership. You will partner with Warranty, Quality, Service, Claims, Replacements, and Finance to identify trends and drive improvements.

The role requires strong analytics, business acumen, and the ability to communicate findings clearly to influence decisions and enable proactive