Business Analyst - Warranty & Extended Service

Electrolux Group; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work hours

Medical, dental, vision and life保险

401(k) retirement plan

Tuition reimbursement

Job summary

Electrolux Group in Charlotte, NC is seeking a Business Analyst - Warranty & Consumer Experience to transform warranty and consumer data into insights that improve product quality, reduce costs, and enhance customer ownership. You will partner with Warranty, Quality, Service, Claims, Replacements, and Finance to identify trends and drive improvements.

The role requires strong analytics, business acumen, and the ability to communicate findings clearly to influence decisions and enable proactive

Qualifications

• Bachelor's degree required in a related field.
• 3+ years in business analysis or data analytics, warranty or consumer experience preferred.
• Experience analyzing large data sets and deriving actionable insights with analytics tools.
• Ability to collaborate across functions and communicate findings to technical and non-technical stakeholders.

Responsibilities

• Analyze warranty, claims, replacement, and consumer experience data to identify trends and cost drivers.
• Perform root-cause analysis to improve warranty performance, product quality, and service execution.
• Develop and maintain dashboards, reports, and analyses for leadership visibility on KPIs.
• Monitor warranty expense and replacement activity to flag risks and opportunities.
• Translate data into actionable insights to support strategic decisions.
• Collaborate with Warranty, Quality, Service, Claims, Replacements, Finance and stakeholders on improvements.
• Provide ad hoc reporting for business reviews and escalations.
• Improve data visibility and reporting processes for proactive issue resolution.

Skills

Analytical thinking

Problem solving

Root-cause analysis

Communication

Education

Bachelor's degree

Tools

Excel

Power BI

Tableau

SQL

Job description

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

About the Role:

The Business Analyst - Warranty & Consumer Experience plays a critical role in transforming warranty and consumer data into actionable business insights that improve product quality, reduce costs, and enhance the customer ownership experience. This role partners closely with Warranty, Quality, Service, Claims, Replacements, and Finance teams to identify trends, uncover root causes, and proactively address emerging issues affecting product performance and customer satisfaction. The ideal candidate combines strong analytical capabilities, business acumen, curiosity, collaboration, and the ability to communicate complex findings clearly to influence decision-making and drive continuous improvement across the organization.

Key Responsibilities:

• Analyze warranty, claims, replacement, and consumer experience data to identify trends, emerging issues, cost drivers, and opportunities for improvement.
• Perform root-cause analysis to determine factors impacting warranty performance, product quality, service execution, parts availability, and operational effectiveness.
• Develop and maintain dashboards, reports, and recurring analyses that provide leadership visibility into key performance indicators and business drivers.
• Monitor warranty expense and replacement activity to identify unusual patterns, risks, and opportunities for corrective action.
• Translate complex data into actionable insights and recommendations that support strategic and operational decision-making.
• Partner with Warranty, Quality, Service, Claims, Replacements, Finance, and other stakeholders to investigate issues, evaluate business performance, and support continuous improvement initiatives.
• Support leadership with ad hoc reporting and analysis for business reviews, escalations, and emerging priorities.
• Improve reporting processes, data visibility, and analytical tools to enable more proactive identification and resolution of warranty and consumer experience issues.

Minimum Qualifications:

• Bachelor's degree
• 3+ years of experience in business analysis, data analytics, warranty operations, consumer experience, quality, or a related analytical function.
• Demonstrated experience analyzing large data sets and developing insights using tools such as Excel, Power BI, Tableau, SQL, or similar analytics platforms.
• Strong analytical, problem-solving, and root-cause investigation skills with the ability to translate data into actionable business recommendations.
• Proven ability to collaborate across multiple functions and communicate findings effectively to both technical and non-technical stakeholders.

Benefits include:

• Flexible work hours/hybrid work environment
• Medical, dental, vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.