Warranty & Consumer Experience Data Analyst

US11 Electrolux Consumer Products, Inc; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

Medical insurance

Retirement plan (401(k))

Discounted products

Tuition reimbursement

Job summary

Electrolux Group in Charlotte, NC is hiring a Business Analyst - Warranty & Consumer Experience to transform warranty and consumer data into actionable insights. You will partner with Warranty, Quality, Service, Claims, Replacements, and Finance to drive improvements and cost reductions.

The role emphasizes strong analytical skills, business acumen, curiosity, and clear communication to influence decisions and foster continuous improvement across the organization. Hybrid work policy is in place.

Qualifications

• Bachelor's degree required.
• 3+ years in business analysis, data analytics, warranty operations, consumer experience, quality, or related analytical function.
• Experience analyzing large data sets and building insights with Excel/Power BI/Tableau/SQL.

Responsibilities

• Analyze warranty, claims, replacement, and consumer experience data to identify trends and cost drivers.
• Perform root-cause analysis to determine factors impacting warranty performance and product quality.
• Develop and maintain dashboards and recurring analyses for leadership visibility into KPIs.

Skills

Analytical thinking

Problem solving

Stakeholder communication

Root-cause analysis

Education

Bachelor's degree

Tools

Excel

Power BI

Tableau

SQL

Job description

Electrolux Group in Charlotte, NC is hiring a Business Analyst - Warranty & Consumer Experience to transform warranty and consumer data into actionable insights. You will partner with Warranty, Quality, Service, Claims, Replacements, and Finance to drive improvements and cost reductions.

The role emphasizes strong analytical skills, business acumen, curiosity, and clear communication to influence decisions and foster continuous improvement across the organization. Hybrid work policy is in place.