Business Analyst - Warranty & Extended Service

Electrolux Home Products, Inc.; Charlotte (NC); Híbrido; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Hybrid work environment

Medical, dental, vision and life ins.

401(k) retirement plan

Discounted products

EAP and tuition reimbursement after 12

Descripción de la vacante

Electrolux Group North America is seeking a Business Analyst - Warranty & Consumer Experience in Charlotte, NC with a focus on transforming warranty and consumer data into actionable insights to improve product quality and customer satisfaction.

You will partner with Warranty, Quality, Service, Claims, Replacements, and Finance teams to identify trends, perform root-cause analysis, and deliver dashboards and analyses that influence decisions and drive continuous improvement across the

Formación

• Bachelor's degree required.
• 3+ years in business analysis, data analytics, warranty operations, consumer experience, quality, or related analytical function.
• Experience analyzing large data sets and developing insights with tools like Excel, Power BI, Tableau, SQL.
• Strong analytical, problem-solving, and root-cause investigation skills with ability to translate data into recommendations.
• Proven ability to collaborate across functions and communicate findings to technical and non-technical stakeholders.

Responsabilidades

• Analyze warranty, claims, replacement, and consumer data to identify trends and cost drivers.
• Perform root-cause analysis to determine factors impacting warranty performance and product quality.
• Develop and maintain dashboards and recurring analyses for leadership visibility into KPIs.
• Monitor warranty expense and replacement activity to identify unusual patterns and risks.
• Translate complex data into actionable insights for strategic decisions.
• Collaborate with cross-functional teams to investigate issues and drive improvements.
• Provide ad hoc reporting and analysis for business reviews and escalations.
• Improve reporting processes and data visibility for proactive issue resolution.

Conocimientos

Data analysis

Root cause analysis

Cross-functional collaboration

Communication

Problem solving

Educación

Bachelor's degree

Herramientas

Power BI

Tableau

SQL

Excel

Descripción del empleo

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfactionbydelivering outstanding lifetime experiences with solutions that always get better.We share ideas and collaborate so that together,we can develop solutions that delivermoreenjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Where you'll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

About the Role:

The Business Analyst - Warranty & Consumer Experience plays a critical role in transforming warranty and consumer data into actionable business insights that improve product quality, reduce costs, and enhance the customer ownership experience. This role partners closely with Warranty, Quality, Service, Claims, Replacements, and Finance teams to identify trends, uncover root causes, and proactively address emerging issues affecting product performance and customer satisfaction. The ideal candidate combines strong analytical capabilities, business acumen, curiosity, collaboration, and the ability to communicate complex findings clearly to influence decision-making and drive continuous improvement across the organization.

Key Responsibilities:

• Analyze warranty, claims, replacement, and consumer experience data to identify trends, emerging issues, cost drivers, and opportunities for improvement.
• Perform root-cause analysis to determine factors impacting warranty performance, product quality, service execution, parts availability, and operational effectiveness.
• Develop and maintain dashboards, reports, and recurring analyses that provide leadership visibility into key performance indicators and business drivers.
• Monitor warranty expense and replacement activity to identify unusual patterns, risks, and opportunities for corrective action.
• Translate complex data into actionable insights and recommendations that support strategic and operational decision-making.
• Partner with Warranty, Quality, Service, Claims, Replacements, Finance, and other stakeholders to investigate issues, evaluate business performance, and support continuous improvement initiatives.
• Support leadership with ad hoc reporting and analysis for business reviews, escalations, and emerging priorities.
• Improve reporting processes, data visibility, and analytical tools to enable more proactive identification and resolution of warranty and consumer experience issues.

Minimum Qualifications:

• Bachelor's degree
• 3+ years of experience in business analysis, data analytics, warranty operations, consumer experience, quality, or a related analytical function.
• Demonstrated experience analyzing large data sets and developing insights using tools such as Excel, Power BI, Tableau, SQL, or similar analytics platforms.
• Strong analytical, problem-solving, and root-cause investigation skills with the ability to translate data into actionable business recommendations.
• Proven ability to collaborate across multiple functions and communicate findings effectively to both technical and non-technical stakeholders.

Benefits include:

• Flexible work hours/hybrid work environment
• Medical, dental, vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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