Warranty Coordinator: Homeowner Repair Scheduler

Heritage Carpet & Tile LLC; Boynton Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

The Warranty Coordinator at Artisan Design Group (ADG) will schedule and coordinate repair services for warranty issues, acting as the primary point of contact for homeowners and coordinating with our team of service technicians to ensure timely, quality repairs. You will manage communications, clarify next steps, and document ticket statuses.

This role is office-based, requires strong customer service, excellent organizational and multitasking skills, and the ability to work with builders and

Qualifications

• High school diploma or GED or equivalent experience.
• Proficiency in MS Office and basic computer skills.
• Excellent written and verbal communication.
• Strong organizational and time-management abilities.
• Customer service oriented with problem-solving mindset.
• Ability to work in a team environment.
• Legal work authorization in the United States.

Responsibilities

• Schedules and coordinates repair services with homeowners per warranty policies.
• Serves as the primary contact for homeowners on warranty issues.
• Manages warranty tickets, tracking status and progress.
• Uses subcontractors efficiently to complete repairs.
• Maintains relationships with builder clients and homeowners.
• Maintains regular and reliable attendance.

Skills

Communication

Organization

Multitasking

Time management

Customer service

Team player

Resourceful/proactive

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

The Warranty Coordinator at Artisan Design Group (ADG) will schedule and coordinate repair services for warranty issues, acting as the primary point of contact for homeowners and coordinating with our team of service technicians to ensure timely, quality repairs. You will manage communications, clarify next steps, and document ticket statuses.

This role is office-based, requires strong customer service, excellent organizational and multitasking skills, and the ability to work with builders and