New Home Warranty & Service Coordinator

Adams Homes, Inc.; Douglasville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Adams Homes, Inc. is seeking a Warranty Coordinator to join our Atlanta West team and support day-to-day operations of new home construction while ensuring high-quality service to our clients.

You will schedule repairs with subcontractors, respond to warranty requests, and coordinate inspections with homeowners to manage routine claims and documentation. The role involves collaborating with lenders, title agents, and trade partners, and requires proficiency in Microsoft Office.

Qualifications

• Self-motivated with the ability to thrive in a team-oriented environment.
• Ability to interact professionally with customers, lenders, and team members.
• Excellent written and verbal communications skills.
• Proficient in Microsoft Office, including Word and Excel.
• Strong computer literacy and ability to manage workflow.

Responsibilities

• Schedule and supervise subcontractor repairs.
• Respond to all incoming warranty requests by following standard procedures set by the Production Manager.
• Troubleshoot construction-related issues, explain details of the written warranty provided to customers, and coordinate schedules of all parties involved.
• Schedule inspections with homeowners, assess routine warranty claims, and complete all service requests.
• Evaluate subcontractor and product performance while providing up-to-date information to the Production Manager.
• Maintain detailed Warranty Reports.
• Document all warranty-related communication.
• Work alongside third-party relationships such as lenders, permit authorities, title agents, and trade partners, and Municipalities.
• Process weekly invoices for approval.
• Answers incoming telephone calls promptly in a polite, professional manner; determine the purpose of calls, and forwards them appropriately while monitoring staff availability.
• Manage incoming and outgoing mail.
• Oversee and assist in ordering clerical supplies for the model home and office.
• Handle special administrative projects and overflow work from the department, as needed.
• Welcomes clients and on-site visitors in a cheerful and professional manner; determines the nature of their visit and announce guests to appropriate personnel

Skills

Self-motivated

Team-oriented

Written/verbal comms

Workflow management

Customer interaction

Tools

Microsoft Office

Job description

Adams Homes, Inc. is seeking a Warranty Coordinator to join our Atlanta West team and support day-to-day operations of new home construction while ensuring high-quality service to our clients.

You will schedule repairs with subcontractors, respond to warranty requests, and coordinate inspections with homeowners to manage routine claims and documentation. The role involves collaborating with lenders, title agents, and trade partners, and requires proficiency in Microsoft Office.