Warranty Coordinator: Homeowner & Builder Support

Paycom - ATS; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Stancil Services in Charlotte, NC is seeking a Warranty Administrator who serves as the hub between homeowners, builders, and our production team to manage warranty requests and coordinate service schedules. You will maintain accurate documentation, communicate clearly, and uphold our standards of professionalism, integrity, and care while ensuring timely, reliable service after project completion.

Strong organizational skills, excellent written and verbal communication, and experience in

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office Suite expected.
• Experience in customer service or administrative coordination preferred.
• Knowledge of Sage software is a plus.
• Excellent written and verbal communication skills required.

Responsibilities

• Review builder warranty portals and email requests to create work orders based on repair lists.
• Manage scheduling and ensure timely completion of warranty and service requests.
• Communicate with the Warranty Manager on scheduling, workflow, and changes.
• Confirm job readiness and schedule appointments directly with homeowners.
• Maintain builder relationships by responding promptly to inquiries and documenting actions taken.
• Respond to builder or field inquiries by reviewing prior requests and gathering information.
• Record and track all builder communications and warranty documentation.
• Communicate status to homeowners, managers, and field employees.
• Manage the Warranty/Service schedule to meet commitments and priorities.
• Handle homeowner interactions professionally with empathy and composure.
• Other related duties as assigned.

Skills

Customer service

Administrative coordination

Microsoft Office

Sage software

Communication skills

Education

High school diploma or equivalent

Tools

Sage

Job description

Stancil Services in Charlotte, NC is seeking a Warranty Administrator who serves as the hub between homeowners, builders, and our production team to manage warranty requests and coordinate service schedules. You will maintain accurate documentation, communicate clearly, and uphold our standards of professionalism, integrity, and care while ensuring timely, reliable service after project completion.

Strong organizational skills, excellent written and verbal communication, and experience in