Warranty Administrator - Paint & Drywall

Paycom - ATS; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Stancil Services in Charlotte, NC is seeking a Warranty Administrator who serves as the hub between homeowners, builders, and our production team to manage warranty requests and coordinate service schedules. You will maintain accurate documentation, communicate clearly, and uphold our standards of professionalism, integrity, and care while ensuring timely, reliable service after project completion.

Strong organizational skills, excellent written and verbal communication, and experience in

Qualifications

• High school diploma or equivalent required.
• Proficiency in Microsoft Office Suite expected.
• Experience in customer service or administrative coordination preferred.
• Knowledge of Sage software is a plus.
• Excellent written and verbal communication skills required.

Responsibilities

• Review builder warranty portals and email requests to create work orders based on repair lists.
• Manage scheduling and ensure timely completion of warranty and service requests.
• Communicate with the Warranty Manager on scheduling, workflow, and changes.
• Confirm job readiness and schedule appointments directly with homeowners.
• Maintain builder relationships by responding promptly to inquiries and documenting actions taken.
• Respond to builder or field inquiries by reviewing prior requests and gathering information.
• Record and track all builder communications and warranty documentation.
• Communicate status to homeowners, managers, and field employees.
• Manage the Warranty/Service schedule to meet commitments and priorities.
• Handle homeowner interactions professionally with empathy and composure.
• Other related duties as assigned.

Skills

Customer service

Administrative coordination

Microsoft Office

Sage software

Communication skills

Education

High school diploma or equivalent

Tools

Sage

Job description

Job Details: Job Location: Charlotte, NC 28262, Position Type: Full Time,

GENERAL STATEMENT OF JOB

At Stancil Services, our commitment to quality doesn’t end when the job is done — it continues through every client interaction during the warranty period. The Warranty Administrator plays a vital role in ensuring homeowners and builders receive responsive, reliable, and exceptional service long after project completion.

This role serves as the communication hub between homeowners, builders, and the internal production team. The Warranty Administrator will manage warranty requests, coordinate schedules, maintain accurate documentation, and ensure every service interaction reflects Stancil’s values of professionalism, integrity, and care.

If you excel at organization, customer service, and keeping operations running smoothly behind the scenes, this is your opportunity to make a direct impact on client satisfaction and Stancil’s reputation for excellence.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL JOB FUNCTIONS

• Review builder warranty portals and email requests to create work orders based on provided repair lists.
• Manage scheduling and ensure the timely completion of warranty and service requests.
• Communicate with the Warranty Manager on scheduling, workflow, and any necessary changes.
• Confirm job readiness and schedule appointments directly with homeowners.
• Maintain strong builder relationships by responding promptly to inquiries and documenting all actions taken.
• Respond to builder or field inquiries by reviewing prior requests, gathering relevant information, and ensuring responses are accurate, complete, and clearly understood.
• Record and track all builder communications and warranty documentation to ensure accountability and organization.
• Communicate frequently with homeowners, managers, and field employees regarding project and service status.
• Manage the Warranty/Service schedule to ensure commitments are met and priorities are aligned.
• Handle homeowner interactions professionally, resolving concerns with empathy and composure.
• Other related duties as assigned.

Qualifications:

EDUCATION, EXPERIENCE AND TRAINING

• High school graduation or other equivalent (i.e., GED, college, technical or trade school transcript, foreign equivalent, etc.).
• Strong computer proficiency, including Microsoft Office Suite.
• Knowledge of Sage software preferred but not required.
• Prior experience in customer service or administrative coordination.
• Excellent written and verbal communication skills.
• Ability to multitask, stay organized, and maintain accuracy under pressure.

STANDARDS OF PERFORMANCE

• Demonstrate professionalism and attentiveness when working with builders, homeowners, vendors, and team members.
• Take initiative and apply creative problem-solving to improve workflows and customer experiences.
• Maintain steady workflow and composure when managing deadlines and high volumes of requests.
• Uphold positive interpersonal relationships built on transparency, respect, and collaboration.
• Complete tasks accurately, efficiently, and with consistent follow-up.
• Protect company and customer information with discretion and confidentiality.
• Communicate clearly and courteously across all channels — phone, email, and in person.
• Exhibit adaptability and willingness to embrace change in a growing company.
• Demonstrate excellent phone etiquette, empathy, and professionalism when engaging with homeowners.
• Arrive reliably, maintain punctual attendance, and adhere to company policies regarding time off and scheduling.
• Represent Stancil Services with the highest standards of service, reliability, and accountability.

WORKING ENVIRONMENT AND CONDITIONS

• Primary work performed in an indoor office environment with a cubicle or desk-based workspace.
• Requires frequent computer use and extended periods of sitting or standing.
• Must be able to climb one flight of stairs to access workspace.
• Regularly interact with homeowners and builders, occasionally managing sensitive or emotional conversations with professionalism.
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

TOOLS AND EQUIPMENT

• Office computer and peripheral equipment (printers, copiers, scanners)
• Company email, phone, and scheduling software
• Microsoft Office Suite
• Builder warranty portals and Sage (preferred)

Note: As in any Job Description, this description, including the list of essential functions, is not exhaustive and may be supplemented, as conditions require.

The Company reserves the right to modify the quality or quantity standards for this position based on changes in specifications, manufacturing, or other conditions.

Stancil Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.