Warranty Analyst

Transdev North America; Phoenix (AZ); On-site; USD 32,910 - 42,457; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental and vision insurance

Life insurance

Short-term and long-term disability

Two weeks vacation

Holidays: 12 days

Job summary

Transdev North America in Phoenix, Arizona is seeking a candidate to manage the warranty process, ensuring compliance with company standards and manufacturer parameters. Candidates with 3-4 years of experience specifically in vehicle warranty or fleet maintenance are preferred.

This position requires strong problem-solving and communication skills, along with the ability to perform in a variety of weather conditions. We offer a competitive compensation package along with benefits.

Qualifications

• 3–4 years of related experience required in vehicle warranty, fleet maintenance, or vehicle parts.
• Technical certifications are a plus.
• Strong communication skills; both verbal and written.

Responsibilities

• Manage warranty process in accordance with company policy.
• Perform audits of maintenance systems for claims.
• Identify product deficiencies and communicate with the Technical Department.

Skills

Strong communication skills

Strong computer skills including MS Office

Strong problem-solving skills

Tools

Technical certifications

Job description

Location

405 North 79th Ave, Phoenix, AZ 85043

Compensation

Competitive compensation package: minimum $23.89 – maximum $30.82

Benefits

• Vacation: minimum of two (2) weeks
• Holidays: 12 days; 8 standard and 4 floating
• 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Key Responsibilities

• Manages the warranty process in accordance with company policy and within the parameters established by the manufacturers. Claims need to be filed in a timely manner.
• Performs periodic audits of maintenance systems to ensure claims are flagged for potential warranty. Reports discrepancies to the warranty director to modify the warranty agreements.
• Identifies product deficiencies and failure trends and communicates this information to the Technical Department. Tracks TSR reports as they relate to warranty.
• Maintains database of all warranty claims and their current status. Proper follow‑up with manufacturers on aged claims.
• Works in partnership with the technical team to ensure the timely processing of recalls and campaigns.
• Work closely with maintenance staff (RMMs, Service Managers & TICs) to follow up on warranty questions and gather additional information required to process claims promptly.

Qualifications

• Technical certifications are a plus.
• 3–4 years of related experience are necessary. Vehicle warranty experience, fleet maintenance experience, and vehicle parts experience are required.
• Strong communication skills; both verbal and written.
• Strong computer skills including MS Office products.
• Strong problem‑solving skills.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions – 100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 10 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Drug‑free Workplace

Applicants must be eligible to work in the United States without requiring sponsorship now or in the future and must successfully pass a pre‑employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job upon request.