Warranty Technical Analyst

Ohio Cat; Broadview Heights (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) Match and Employer Discretionary Contribution

Health insurance options

Dental and Vision Insurance

Life Insurance

Scholarship opportunities for employees’ families

Job summary

Ohio Cat is seeking a Warranty Technical Analyst who will serve as a key technical resource for sales representatives and service teams. This role involves maintaining warranty accounts, processing claims for various OEMs, and conducting audits to ensure compliance.

The ideal candidate has customer service and parts experience, strong communication skills, and excellent organizational abilities. Benefits include health insurance options, a 401(k) with matching contributions, and opportunities for employee scholarships.

Qualifications

• Customer service experience and prior parts or service experience are a plus.
• Outstanding planning, tracking, and follow-up skills necessary.
• Effective communication skills, both written and verbal.
• Strong diligence and ability to follow through on multiple projects and tasks simultaneously.

Responsibilities

• Maintain all warranty accounts and ensure compliance with OEM and company standards.
• Process and maintain warranty claims for multiple OEMs.
• Lead training programs for Warranty and Service department personnel.
• Conduct audits of warranty processes to verify adherence to standards.
• Investigate discrepancies and implement corrective actions to minimize risk.

Skills

Customer service experience

Effective communication skills

Outstanding planning and tracking skills

Ability to manage multiple projects

Education

High school diploma or equivalent

Job description

Job Summary

The Warranty Technical Analyst serves as a key technical resource for sales representatives and service teams, delivering prompt and accurate support on warranty-related issues. This role requires a proactive, solutions‑oriented professional who is highly motivated, self‑driven, and committed to process improvement, training excellence, and continuous problem‑solving.

• Responsible for maintaining all warranty accounts and ensuring compliance with OEM and company standards. Duties include processing and maintaining warranty claims for multiple OEMs such as Caterpillar, Peterbilt, PACCAR, and Cummins.
• Oversight of receivables through detailed warranty control sheets, emphasizing auditing and variance analysis.
• Helps lead comprehensive training programs for Warranty and Service department personnel, including on‑site visits and travel to deliver hands‑on instruction covering warranty claim procedures, compliance requirements, and best practices.
• Conducts internal and external audits of warranty processes to verify adherence to company standards, identify improvement areas, and ensure proper claim handling and compliance with contractual obligations.
• Investigates discrepancies, analyzes root causes, and implements corrective actions to minimize financial risk and improve operational efficiency.

Qualifications

• Customer service experience and prior parts or service experience are a plus.
• Outstanding planning, tracking, and follow‑up skills necessary.
• Effective communication skills, both written and verbal.
• Strong diligence and ability to follow through on multiple projects and tasks simultaneously.

Competencies

• High school diploma or equivalent required.
• Exceptional organizational skills with the ability to plan, track, and follow up effectively.
• Strong written and verbal communication skills.
• Proven ability to manage multiple projects and tasks simultaneously with attention to detail and follow‑through.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level is usually quiet in office settings, moderate to loud in other situations, with both constant and sudden loud noises possible.

Benefits

• 401(k) Match and Employer Discretionary Contribution.
• Two health insurance options, including an HSA health insurance option with a dollar‑for‑dollar match up to $1,200 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short‑Term Disability, and Long‑Term Disability.
• Scholarship opportunities for employees’ spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential.
• Company SuccessShare bonuses.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor