Warranty Coordinator

HTS Engineering Ltd.; San Antonio, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

HTS Engineering Ltd. is seeking a claims processing specialist to manage warranty claims for medium-duty vehicles in an office setting. You will verify coverage, document details, engage with manufacturers for authorizations, and ensure timely processing.

You will also handle customer interactions, support service centers, perform quality checks, and help improve warranty policies and procedures, while maintaining accurate records and complying with regulatory requirements.

Qualifications

• Associates degree or higher preferred.
• Minimum 2 years of experience in warranty claims processing.
• Must have automotive/commercial dealership experience.
• Able to communicate effectively with equipment manufacturers.
• Able to multi-task.
• Ability to work in a team setting as well as independently.
• Proficient with MS Office Suite and computer data processing with an emphasis on Excel.
• Strong analytical and data interpretation skills.
• Some mechanical/technical understanding of medium duty vehicles such as buses and vans preferred.
• Experience with truck, bus, or automotive dealership service writing, understanding of how a service department functions is helpful.
• Excellent communication and customer service skills.
• Professional demeanor and cooperative attitude.
• Highly organized.
• Ability to take direction and maintain a positive attitude.
• Ability to complete assignments in a timely manner.
• Good writing and oral communication skills.
• Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.
• Knowledge of warranty regulations and industry best practices (preferred).

Responsibilities

• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims, including documentation and correspondence.
• Engage with the manufacturers to submit prior authorizations and repair direction.
• Follow up with manufacturer warranty personnel on warranty claim payments, short pays, denials.
• Communicate with customers and service centers to gather necessary information and resolve claim-related inquiries.
• Provide excellent customer service while managing claim disputes or escalations.
• Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
• Identify and report any fraudulent or improper claims.
• Collaborate with the warranty department to develop and refine warranty policies and procedures.
• Suggest improvements to streamline claim processing and enhance customer experience.
• Maintain detailed and organized records of warranty claims, correspondence, and resolutions
• Ensure compliance with regulatory and company documentation requirements
• Other duties as assigned.

Skills

Excellent communication

Customer service

Analytical skills

MS Office proficiency

Excel proficiency

Multi-tasking

Teamwork

Independent work

Organizational skills

Data interpretation

Professional demeanor

Warranty regulations knowledge

Education

Associates degree or higher preferred

Tools

MS Office Suite

Excel

Job description

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

Claims Processing

• Verify warranty coverage and eligibility criteria for each claim.
• Ensure claims are processed accurately and in a timely manner.
• Maintain detailed records of claims, including documentation and correspondence.
• Engage with the manufactures to submit prior authorizations and repair direction.
• Follow up with manufacture warranty personnel on warranty claim payments, short pays, denials.

Customer Interaction

• Communicate with customers and service centers to gather necessary information and resolve claimrelated inquiries.
• Provide excellent customer service while managing claim disputes or escalations.

Quality Control

• Conduct quality checks on completed claims to ensure accuracy and compliance with company policies and industry standards.
• Identify and report any fraudulent or improper claims.

Process Improvement

• Collaborate with the warranty department to develop and refine warranty policies and procedures.
• Suggest improvements to streamline claim processing and enhance customer experience.

Documentation

• Maintain detailed and organized records of warranty claims, correspondence, and resolutions
• Ensure compliance with regulatory and company documentation requirements
• Other duties as assigned.

Qualifications

Minimum Job Requirements:

• Associates degree or higher preferred
• Minimum 2 years of experience in warranty claims processing
• Must have automotive/commercial dealership experience
• Able to communicate effectively with equipment manufactures
• Able to multi-task
• Ability to work in a team setting as well as independently
• Proficient with MS Office Suite and computer data processing with an emphasis on Excel.
• Strong analytical and data interpretation skills
• Some mechanical/technical understanding of medium duty vehicles such as buses and vans preferred
• Experience with truck, bus, or automotive dealership service writing, understanding of how a service department functions is helpful
• Excellent communication and customer service skills.
• Professional demeanor and cooperative attitude.
• Highly organized.
• Ability to take direction and maintain a positive attitude.
• Ability to complete assignments in a timely manner.
• Good writing and oral communication skills.
• Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.
• Knowledge of warranty regulations and industry best practices (preferred).

Physical Requirements

• Work will be performed in an office setting.
• May be required to sit in long intervals and climb stairs
• Must have good manual dexterity
• Must have the ability to push, pull or lift up to 50 lbs