Warranty Specialist

MSP Diesel Solutions; Memphis (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

MSP Diesel Solutions in Memphis is seeking a Warranty Assistant to help prepare, record and submit warranty claims and reconcile them with payments. You will verify criteria required by the factory or distributor and maintain proper documentation.

The role requires strong customer service, excellent communication, and high attention to detail. Automotive experience is a plus, and daily duties include office tasks and coordinating with vendors.

Qualifications

• 2+ years of warranty experience.
• Automotive industry experience is a plus.
• High School Diploma or GED required.
• Strong customer service and communication skills.
• Detail-oriented with strong problem solving.
• Proficient with computers and basic office software.

Responsibilities

• Process and track warranty RMAs for customers.
• Verify criteria from factory or distributor to process warranties.
• Submit warranty claims promptly for all locations.
• Maintain warranty paperwork and documentation.
• Communicate with customers about warranty status.
• Assist with telephone duties and daily clerical tasks.
• Follow up on payments and reconcile warranty receivables.

Skills

Customer Service

Communication

Analytical Thinker

Attention to detail

Problem solving

Proficient with computers

Organization / Project management

Interpersonal / Team management

Speaking & listening skills

Numeric abilities

Education

High School Diploma or GED

Tools

Warranty spreadsheet

Job description

Monday-Friday (8 AM to 5 PM); Absolutely No Weekends!

Summary Description

The Warranty Assistant helps prepare, record and submit warranty claims and reconciles them accordingly. Assists in processing warranty claims in a timely manner and processes all warranty paperwork to ensure proper documentation. Verifies criteria required by factory or distributor.

Major Duties and Responsibilities

• Processes and tracks all warranty RMA’s for customers.
• Verifies criteria required by factory or distributor to process warranties.
• Processes warranty claims in a timely manner for all three locations.
• Submit claims quickly and efficiently.
• Processes all warranty paperwork to ensure proper documentation.
• Maintains communication with customers about warranties.
• Processes and tracks all warranty returns to the vendor with proper information.
• Maintains regular communication with the vendor.
• Maintains warranty spreadsheet for tracking warranties through the entire process.
• Reconciles all warranty receivables with payments through the appropriate accounting schedule.
• Posts warranty credits on the computer.
• Resubmit all rejected claims promptly or receive authorization to write them off.
• Follows up on payment of outstanding claims.
• Assists with telephone duties as needed.
• Performs office/clerical duties daily once the warranty is current.
• Performs other tasks as required by Upper Management.

Qualifications and Job Requirements

• 2+ years of experience in working with warranties.
• Prior experience in the automotive industry is a plus.
• High School Diploma or GED Equivalent.
• Ability to speak and listen effectively.
• Customer Service experience.
• Numeric abilities and problem-solving skills.
• Excellent interpersonal and team management skills.
• Excellent organization and project management skills.
• Strong attention to detail and quality output.
• Analytical Thinker.
• Excellent written and verbal communication skills.
• Proficient with computers.

Physical Demands

• The noise level in the work environment may become loud.
• Required to frequently communicate with customers.
• May be required to constantly position self to bend, stoop, crouch, reach.
• Required to consistently operate a computer and other office equipment.
• Is occasionally exposed to airborne particles.

Commitments

• Treat all employees and customers fairly, courteously and with dignity.
• Maintains positive relationships with customers, and other employees.
• Arrive early, be flexible, and available.
• Focus on Quality & Service.
• Be neat and clean.
• Demonstrate an interest in growing the business.