Warranty Claims Specialist - Heavy-Duty Trucks

Cumberland International Trucks, Inc.; Ocala (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Relocation Assistance

Paid Birthday Off

Career Path with growth

Mentorship/Internship Programs

Work-life Balance

401-K with Employer Match

Job summary

Cumberland International Trucks, Inc. in Ocala, FL is seeking a detail-oriented Warranty Administrator to join our team.

This Monday-Friday, 8AM-5PM role offers opportunities to grow within the organization and advance your career while supporting a customer-centric dealership culture. Responsibilities include processing international/vendor warranty claims with proper documentation, ensuring policy compliance, and assisting technicians in determining coverage.

Qualifications

• Experience with warranty claims processing and vendor guidelines.
• Ability to communicate clearly with customers, technicians and vendors.
• Proficiency in Microsoft Office and basic accounting practices.

Responsibilities

• Preparation, coding, and submission of all International/vendor warranty claims with proper documentation.
• Ensures compliance with all international/vendor policies and warranty procedures.
• Assists technicians and service staff in determining covered components/failures.
• Reconciles warranty receivables with payments weekly; posts credits and chargebacks; follows up on payments up to 60 days.
• Reviews warranty chargebacks with service manager and resubmits rejected/underpaid claims when applicable.

Skills

Warranty administration

Vendor coordination

Strong communication

Microsoft Office

Detail oriented

Education

High school diploma or equivalent

Tools

Warranty software

Job description

Cumberland International Trucks, Inc. in Ocala, FL is seeking a detail-oriented Warranty Administrator to join our team.

This Monday-Friday, 8AM-5PM role offers opportunities to grow within the organization and advance your career while supporting a customer-centric dealership culture. Responsibilities include processing international/vendor warranty claims with proper documentation, ensuring policy compliance, and assisting technicians in determining coverage.