Warranty Administrator

Cumberland International Trucks, Inc.; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Relocation assistance

Paid birthday off

Career path with steps to grow as a LE

Mentorship programs

Medical insurance

401(k) with employer match

Job summary

Cumberland International Trucks in Ocala, FL is seeking a detail-oriented Warranty Administrator to join our team. This full-time role operates Monday–Friday, 8 AM–5 PM, with opportunities for career growth within a family- and veteran-owned dealership.

You will prepare and submit warranty claims, ensure policy compliance, assist technicians, and manage warranty receivables, credits, and payments while upholding our customer-centric culture.

Qualifications

• 1 year of experience in medium/high duty truck or automotive industry.
• Understand and apply warranty guidelines and policies.
• Strong written and verbal communication skills.
• Team player with customer-focused mindset.
• Proficient with Microsoft Office applications.

Responsibilities

• Prepare, code, and submit international/vendor warranty claims with proper documentation.
• Ensure compliance with warranty policies and procedures.
• Assist technicians in determining covered components/failures.
• Reconcile warranty receivables and post credits/chargebacks; follow up on payments up to 60 days.
• Review chargebacks with service manager and resubmit underpaid claims when needed.

Skills

Communication

Mechanical aptitude

Attention to detail

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Are you a great communicator with mechanical aptitude? Our Cumberland Trucks Ocala, FL dealership is seeking a detail-oriented Warranty Administrator* to join our growing team. This is a Monday-Friday 8AM-5PM position. As Cumberland grows, there's a bright future and the opportunity to grow your career within the organization. This is an excellent opportunity to build your career personally and professionally.*
Culture:_ As one of the top family & veteran-owned dealers in North America, we pride ourselves on offering a fun and empowering, customer-centric culture with tremendous growth opportunities!If you are looking to start a Career, Cumberland offers a Career Path- not just a job. We offer a positive and SAFE work environment per our core values_

Why Apply?

• Relocation Assistance (for qualified candidates) / Paid Birthday off
• Career Path with steps to earn more, learn more, & grow as a LEADER
• We’re in the business of developing people

Responsibilities

• Preparation, coding, & submission of all International/vendor warranty claims in a timely manner & with correct/proper documentation
• Understands & ensures compliance with all international/vendor policies & warranty procedures
• Assists technicians & service staff in determining which components/failures are covered
• Reconciles all warranty receivables with payments within the appropriate accounting schedule weekly / Posts all credits/chargebacks / Follows up on payment of outstanding claims, not to exceed 60 days
• Reviews warranty chargeback’s with service manager; resubmits rejected or underpaid claims if applicable

As one of the top family-owned truck dealers in North America, we pride ourselves on offering a fun and empowering, customer-first culture with huge growth opportunities! If you are looking to start a Career, Cumberland offers a Career Path- not just a job, in a positive and safe work environment aligning with our core values.

Employee Benefits

• 8 Paid Holidays / PTO (Paid Time Off) / Vacation / Paid Birthday Off
• Mentorship/Internship Programs / Work-life Balance / $500 Employee Referrals
• Paid Training / Certification Reimbursement / 401-K with Employer Match thru Fidelity
• Medical / Voluntary Vision & Dental
• Life & AD&D Benefits & Supplemental Life / Short-Term & Voluntary Long-Term Disability
• Access to Teladoc – 24/7/365 digital access to doctors / Free & Confidential Employee Assistance Program

Qualifications

• Minimum of 1 year experience in the Medium / Heavy Duty truck, automotive industry / High degree of product & technical knowledge / Great organizational skills
• Understand, communicate, & evaluate all vendors/Int’l. warranty guidelines, approval processes & policies
• Team player with a strong sense of commitment to the customer / Self-motivated with excellent written/verbal communication skills
• Superior problem-solving skills to achieve a win-win solution / Understanding & experience with Microsoft programs/applications

Physical Requirements

• Ability to lift up to 50lbs.
• Ability to work in a hot or cold, wet or humid, moderately noisy environment.

Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & inclusive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.