Warranty Administrator – Claims, Compliance & Growth

Cumberland International Trucks; Ocala (FL); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Paid Holidays

401(k) with Employer Match

Medical / Dental / Vision

Teladoc

Employee Referrals

Training & Certifications

Job summary

Cumberland International Trucks in Ocala, FL is seeking a detail-oriented Warranty Administrator to join our team. The role handles international/vendor warranty claims, ensures proper documentation, and supports technicians in determining coverage.

You will reconcile warranty receivables, post credits and chargebacks, and follow up on payments within 60 days. We offer growth opportunities in a family-owned dealership culture and a Monday–Friday schedule.

Qualifications

• Minimum 1 year experience in the Medium/Heavy Duty truck industry.
• Strong written and verbal communication skills.
• Understand vendor warranty guidelines and approval processes.
• Assist technicians in determining covered components.
• Proficiency in Microsoft Office.

Responsibilities

• Prepare, code, and submit international/vendor warranty claims with proper documentation.
• Ensure compliance with warranty policies and procedures.
• Assist technicians in determining covered components.
• Reconcile warranty receivables and process credits/chargebacks; follow up on payments up to 60 days.
• Review chargebacks with service manager and resubmit underpaid/rejected claims.

Skills

Warranty procedures

Vendor coordination

Administrative support

Microsoft Office

Tools

Microsoft Excel

CRM software

Job description

Cumberland International Trucks in Ocala, FL is seeking a detail-oriented Warranty Administrator to join our team. The role handles international/vendor warranty claims, ensures proper documentation, and supports technicians in determining coverage.

You will reconcile warranty receivables, post credits and chargebacks, and follow up on payments within 60 days. We offer growth opportunities in a family-owned dealership culture and a Monday–Friday schedule.