Warranty Administrator – Career Path & Perks

Cumberland International Trucks, Inc.; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Relocation assistance

Paid birthday off

Career path with steps to grow as a LE

Mentorship programs

Medical insurance

401(k) with employer match

Job summary

Cumberland International Trucks in Ocala, FL is seeking a detail-oriented Warranty Administrator to join our team. This full-time role operates Monday–Friday, 8 AM–5 PM, with opportunities for career growth within a family- and veteran-owned dealership.

You will prepare and submit warranty claims, ensure policy compliance, assist technicians, and manage warranty receivables, credits, and payments while upholding our customer-centric culture.

Qualifications

• 1 year of experience in medium/high duty truck or automotive industry.
• Understand and apply warranty guidelines and policies.
• Strong written and verbal communication skills.
• Team player with customer-focused mindset.
• Proficient with Microsoft Office applications.

Responsibilities

• Prepare, code, and submit international/vendor warranty claims with proper documentation.
• Ensure compliance with warranty policies and procedures.
• Assist technicians in determining covered components/failures.
• Reconcile warranty receivables and post credits/chargebacks; follow up on payments up to 60 days.
• Review chargebacks with service manager and resubmit underpaid claims when needed.

Skills

Communication

Mechanical aptitude

Attention to detail

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Cumberland International Trucks in Ocala, FL is seeking a detail-oriented Warranty Administrator to join our team. This full-time role operates Monday–Friday, 8 AM–5 PM, with opportunities for career growth within a family- and veteran-owned dealership.

You will prepare and submit warranty claims, ensure policy compliance, assist technicians, and manage warranty receivables, credits, and payments while upholding our customer-centric culture.