Warranty Administrator

Cumberland-International-Truck; Ocala (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

8 Paid Holidays / PTO / Vacation / Off

Mentorship/Internship Programs

401-K with Employer Match

Medical / Vision & Dental

Life & AD&D Benefits

Teladoc access

Job summary

Cumberland International Trucks in Ocala, FL is seeking a Warranty Administrator to manage international/vendor warranty claims with accuracy and timeliness. You will support technicians, review coverage, and ensure adherence to warranty policies while maintaining strong documentation practices.

The role emphasizes collaboration, detailed processing, and a customer-focused approach within a team-driven, safety-conscious environment.

Qualifications

• Minimum of 1 year experience in Medium/Heavy Duty truck or automotive industry.
• Understand and communicate vendor and international warranty guidelines.
• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.
• Proficient in Microsoft Office applications.

Responsibilities

• Prepare, code, and submit international/vendor warranty claims with proper documentation
• Ensure compliance with international/vendor policies and warranty procedures
• Assist technicians in determining covered components and failures
• Reconcile warranty receivables and post credits/chargebacks; follow up within 60 days
• Review warranty chargebacks with service manager; resubmit underpaid/rejected claims

Skills

Warranty knowledge

Vendor policies

Communication skills

Organization

Microsoft Office

Tools

Microsoft Office

Job description

Are you a great communicator with mechanical aptitude? Our Cumberland Trucks Ocala, FL dealership is seeking a detail-oriented Warranty Administrator* to join our growing team. This is a Monday-Friday 8AM-5PM position. As Cumberland grows, there's a bright future and the opportunity to grow your career within the organization. This is an excellent opportunity to build your career personally and professionally.*
Culture:_ As one of the top family & veteran-owned dealers in North America, we pride ourselves on offering a fun and empowering, customer-centric culture with tremendous growth opportunities!If you are looking to start a Career, Cumberland offers a Career Path- not just a job. We offer a positive and SAFE work environment per our core values_

Why Apply?

• Relocation Assistance (for qualified candidates) / Paid Birthday off
• Career Path with steps to earn more, learn more, & grow as a LEADER
• We’re in the business of developing people

Responsibilities

• Preparation, coding, & submission of all International/vendor warranty claims in a timely manner & with correct/proper documentation
• Understands & ensures compliance with all international/vendor policies & warranty procedures
• Assists technicians & service staff in determining which components/failures are covered
• Reconciles all warranty receivables with payments within the appropriate accounting schedule weekly / Posts all credits/chargebacks / Follows up on payment of outstanding claims, not to exceed 60 days
• Reviews warranty chargeback’s with service manager; resubmits rejected or underpaid claims if applicable

As one of the top family-owned truck dealers in North America, we pride ourselves on offering a fun and empowering, customer-first culture with huge growth opportunities! If you are looking to start a Career, Cumberland offers a Career Path- not just a job, in a positive and safe work environment aligning with our core values.

Employee Benefits

• 8 Paid Holidays / PTO (Paid Time Off) / Vacation / Paid Birthday Off
• Mentorship/Internship Programs / Work-life Balance / $500 Employee Referrals
• Paid Training / Certification Reimbursement / 401-K with Employer Match thru Fidelity
• Medical / Voluntary Vision & Dental
• Life & AD&D Benefits & Supplemental Life / Short-Term & Voluntary Long-Term Disability
• Access to Teladoc – 24/7/365 digital access to doctors / Free & Confidential Employee Assistance Program

Qualifications

• Minimum of 1 year experience in the Medium / Heavy Duty truck, automotive industry / High degree of product & technical knowledge / Great organizational skills
• Understand, communicate, & evaluate all vendors/Int’l. warranty guidelines, approval processes & policies
• Team player with a strong sense of commitment to the customer / Self-motivated with excellent written/verbal communication skills
• Superior problem-solving skills to achieve a win-win solution / Understanding & experience with Microsoft programs/applications

Physical Requirements

• Ability to lift up to 50lbs.
• Ability to work in a hot or cold, wet or humid, moderately noisy environment.

Cumberland International Trucks is an equal opportunity employer. We are committed to cultivating a safe & inclusive environment for all employees. All employment is decided solely on the basis of qualifications, merit, & business need.