Warranty Care Coordinator

Arbor Homes; Worthington (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Base salary + bonus opportunities

4 weeks of Paid Time Off

Health and life insurance

401(k) and parental leave

Job summary

Arbor Homes, located in Columbus, OH, is searching for a Warranty Coordinator to enhance our Warranty Team. The ideal candidate will have strong customer service skills, effective communication, and a keen understanding of home service repairs.

This role offers a mix of fieldwork and office tasks, involving responding to homeowner inquiries, conducting inspections, and ensuring high-quality repair standards. Join us in providing exceptional service and fostering customer satisfaction.

Qualifications

• Minimum High School or GED required.
• Minimum of 2 years related business experience or preferred 2-3 years of customer service experience in handling home service repair items for a Residential Homebuilder.
• Must possess good organizational and time-management skills.

Responsibilities

• Respond to homeowner service calls as assigned.
• Inspect calls within 72 hours after receiving service requests.
• Evaluate homeowner requests to determine if repairs are warrantable.

Skills

Customer service experience

Organizational skills

Microsoft Word and Excel

Verbal and written communication

Education

High School Diploma or GED

2-3 years customer service experience

Job description

Arbor Homes, located in Columbus, OH, is searching for a Warranty Coordinator to enhance our Warranty Team. The ideal candidate will have strong customer service skills, effective communication, and a keen understanding of home service repairs.

This role offers a mix of fieldwork and office tasks, involving responding to homeowner inquiries, conducting inspections, and ensuring high-quality repair standards. Join us in providing exceptional service and fostering customer satisfaction.