Customer Care Manager — Residential Construction

Clayton Homes (New); Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

4 weeks of Paid Time Off

Health and life insurance

401(k)

Paid parental leave

Company discounts

Exposure to executive leadership

Volunteer events

Job summary

Arbor Homes is hiring a Customer Care professional in Indianapolis to connect with customers, troubleshoot issues, and coordinate timely repairs. You will work closely with vendors, document resolutions, and maintain a high standard of customer service throughout the post-close experience.

The role emphasizes empathy, problem-solving, and professional communication, with opportunities for leadership exposure and team collaboration in a dynamic home-building environment.

Qualifications

• 2 years residential construction experience.
• Experience in a residential construction customer service role preferred but not required.
• Hands-on repair skills or familiarity with residential construction practices.

Responsibilities

• Connect with customers to resolve their challenges beyond expectations.
• Troubleshoot issues and resolve without a site visit when possible.
• Evaluate customer complaints to identify steps for resolution.
• Coordinate with vendors to schedule Customer Care appointments within a 2-hour window.
• Complete minor repairs when necessary for customer convenience.
• Document customer concerns and resolutions to prevent recurring issues.
• Maintain respectful, professional communication with customers after closing.

Skills

Customer service

Conflict resolution

Time management

Hand tools

Basic computer skills

Tools

Hand tools

Job description

Arbor Homes is hiring a Customer Care professional in Indianapolis to connect with customers, troubleshoot issues, and coordinate timely repairs. You will work closely with vendors, document resolutions, and maintain a high standard of customer service throughout the post-close experience.

The role emphasizes empathy, problem-solving, and professional communication, with opportunities for leadership exposure and team collaboration in a dynamic home-building environment.