Warranty Customer Care Manager

Clayton Homes; North Carolina; Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Base salary + bonus opportunities

Advancement opportunities

Exposure to executive leadership

Opportunity to work with the largest新?

Team outings and company-sponsoredvol?

4 weeks of Paid Time Off!

Access to health and life insurance,

401(k), paid parental leave, company?

Zusammenfassung

Arbor Homes in Columbus, OH is seeking a Customer Care Manager to join our Warranty Team. You will report directly to the Division President and collaborate with the Customer Care Coordinator and Area Manager to ensure timely homeowner service and high-quality repairs.

Ideal candidates have 2+ years in customer service within residential construction, strong organizational and communication skills, and the ability to manage multiple service calls and trade partners effectively.

Qualifikationen

• Minimum high school or GED required.
• Minimum of 2 years related business experience or 2-3 years customer service experience in handling home service repair items for residential homebuilder.
• Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction.
• Able to analyze problems, determine solutions, and produce desired outcome, both independently and within team atmosphere.
• Intermediate to advanced PC skills (Word and Excel).
• Excellent verbal and written communication skills.
• Must possess professional attitude to represent company positively.
• Valid driver's license and good driving record.
• Able to accept direction from others.

Aufgaben

• Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Area Construction Manager.
• Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request.
• Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner.
• Monitors work by business partners for completion and satisfaction of repairs.
• Open and close Web Requests, Service Requests and Work orders, as needed.
• Completes minor home repairs; obtains customer’s approval/signature for completed service requests.
• Monitors status reports for accuracy.
• Expedites emergency repairs.
• Assists in maintaining community standards.
• Participates in rotation of After Hour on Call.
• Receive and process homeowner inquiries per established policies.
• Maintain customer care work authorizations and back charges.
• Get supervisor approval on all authorizations and invoices.
• Obtain and distribute trade partner list for each community.
• Collect up-to-date service ticket status information and distribute reports.
• Develop and/or maintain filing system for special projects and homesites.
• Maintain inventory of customer care forms.
• Order office supplies for the Customer Care Department.
• Assist Customer Care Representatives with scheduling of trade partners and homeowner appointments.
• Update and distribute after hours on call personnel/assignments.
• Support customer care and/or construction staff as needed.
• Perform all other duties as assigned.

Kenntnisse

Customer service

Communication

Time management

Organizational skills

Problem solving

Teamwork

Driver's License

Ausbildung

High School Diploma or GED

Tools

Microsoft Word

Excel

Jobbeschreibung

Arbor Homes in Columbus, OH is seeking a Customer Care Manager to join our Warranty Team. You will report directly to the Division President and collaborate with the Customer Care Coordinator and Area Manager to ensure timely homeowner service and high-quality repairs.

Ideal candidates have 2+ years in customer service within residential construction, strong organizational and communication skills, and the ability to manage multiple service calls and trade partners effectively.