Warranty Analyst - Data Insight & Dealer Support

Toyota Material Handling, Inc.; Columbus (IN); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Relocation assistance

Performance bonus

13 paid holidays

Medical, dental, vision plans

401(k) with company match

Job summary

Toyota Material Handling North America is seeking a Warranty Analyst to provide claim and technical support for the Toyota and Raymond dealer networks. You will adjudicate warranty claims, analyze data, and drive product quality improvements with OEM and Operations Teams.

You will prepare reports, train dealers and internal teams, and collaborate with Operations and Quality to address field concerns. A Bachelor’s degree is recommended and experience in warranty or dealer operations is valued.

Qualifications

• Bachelor's degree recommended.
• Experience in warranty, dealer support, quality, service operations, or a related field preferred.
• Strong customer service and dealer communication experience.
• Proficiency with Microsoft Office; SAP, Power BI, and database experience are a plus.

Responsibilities

• Adjudicate warranty claims and resolve dealer warranty issues.
• Communicate warranty policies, procedures, and documentation requirements.
• Prepare technical bulletins, dealer notifications, repair instructions, and supporting documentation.
• Coordinate parts, labor, flat rates, repair procedures, claim setup, and system requirements.
• Work with Operations and Quality teams on field product concerns and corrective actions.
• Analyze warranty data to identify trends, quality concerns, and dealer performance gaps.
• Prepare reports and presentations for management and cross-functional teams.
• Provide warranty, and process training to dealers and internal teams.
• Work in a constant state of alertness and in a safe manner.

Skills

Customer service

Dealer communication

Data analysis

Analytical and problem-solving

Cross-functional collaboration

Education

Bachelor's degree recommended

Tools

Microsoft Office

SAP

Power BI

Database experience

Job description

Toyota Material Handling North America is seeking a Warranty Analyst to provide claim and technical support for the Toyota and Raymond dealer networks. You will adjudicate warranty claims, analyze data, and drive product quality improvements with OEM and Operations Teams.

You will prepare reports, train dealers and internal teams, and collaborate with Operations and Quality to address field concerns. A Bachelor’s degree is recommended and experience in warranty or dealer operations is valued.