Warranty Analyst

Toyota Material Handling, Inc.; Columbus (IN); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Relocation assistance

Performance bonus

13 paid holidays

Medical, dental, vision plans

401(k) with company match

Job summary

Toyota Material Handling North America is seeking a Warranty Analyst to provide claim and technical support for the Toyota and Raymond dealer networks. You will adjudicate warranty claims, analyze data, and drive product quality improvements with OEM and Operations Teams.

You will prepare reports, train dealers and internal teams, and collaborate with Operations and Quality to address field concerns. A Bachelor’s degree is recommended and experience in warranty or dealer operations is valued.

Qualifications

• Bachelor's degree recommended.
• Experience in warranty, dealer support, quality, service operations, or a related field preferred.
• Strong customer service and dealer communication experience.
• Proficiency with Microsoft Office; SAP, Power BI, and database experience are a plus.

Responsibilities

• Adjudicate warranty claims and resolve dealer warranty issues.
• Communicate warranty policies, procedures, and documentation requirements.
• Prepare technical bulletins, dealer notifications, repair instructions, and supporting documentation.
• Coordinate parts, labor, flat rates, repair procedures, claim setup, and system requirements.
• Work with Operations and Quality teams on field product concerns and corrective actions.
• Analyze warranty data to identify trends, quality concerns, and dealer performance gaps.
• Prepare reports and presentations for management and cross-functional teams.
• Provide warranty, and process training to dealers and internal teams.
• Work in a constant state of alertness and in a safe manner.

Skills

Customer service

Dealer communication

Data analysis

Analytical and problem-solving

Cross-functional collaboration

Education

Bachelor's degree recommended

Tools

Microsoft Office

SAP

Power BI

Database experience

Job description

Workplace Type

On-site

Full-time/Part-time

Full-time

Shift

1st

Sponsorship Statement

Employment authorization required. Toyota Material Handling North America will not pursue visa sponsorship for this position.

Job Description

Join our Toyota Material Handling Team as aWarranty Analyst

The Role

We're seeking a passionate and detail-oriented Warranty Analyst to join the team. The Warranty Analyst provides claim and technical support to the Toyota and Raymond dealer networks while driving product quality improvements with OEM and Operation Teams. The role adjudicates warranty claims, resolves dealer issues, analyzes warranty data, supports dealer training, and monitors dealer performance.

At Toyota Material Handling, we value innovative thinking, continuous improvement, and teamwork. If you enjoy tackling challenges and making an impact every day, you'll feel right at home.

What You'll Be Doing

• Adjudicate warranty claims and resolve dealer warranty issues.
• Communicate warranty policies, procedures, and documentation requirements.
• Prepare technical bulletins, dealer notifications, repair instructions, and supporting documentation.
• Coordinate parts, labor, flat rates, repair procedures, claim setup, and system requirements.
• Work with Operations and Quality teams on field product concerns and corrective actions.
• Analyze warranty data to identify trends, quality concerns, and dealer performance gaps.
• Prepare reports and presentations for management and cross-functional teams.
• Provide warranty, and process training to dealers and internal teams.
• Work in a constant state of alertness and in a safe manner.

What We're Looking For

• Bachelor's degree recommended.
• Experience in warranty, dealer support, quality, service operations, or a related field preferred.
• Strong customer service and dealer communication experience.
• Proficiency with Microsoft Office; SAP, Power BI, and database experience are a plus.

What Sets You Apart

• Analytical and problem-solving skills
• Strong customer service and communication skills
• Technical writing and presentation skills
• Strong organization and follow-through
• Ability to coordinate cross-functional activities
• Data analysis and performance tracking

Where and When You'll Work:

• This is an in-person role located at our Columbus, Indiana - ideal for those who thrive in a hands-on, team-oriented environment.
• Travel: minimal travel (domestic and international)

What Your Total Compensation & Benefits Package will look like:

Salary-$65,440 - $83,895/year. Compensation depends on the selected candidate's education and experience.

Relocation:This role is eligible for relocation assistance based on current location

• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

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