Warranty Analyst — Data-Driven Quality & Dealer Support

Toyota Material Handling; Columbus (IN); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

13 paid holidays

Medical, dental, vision plans

401(k) with 6% match

Life and disability insurance

Job summary

Toyota Material Handling North America in Columbus, Indiana, is seeking a Warranty Analyst to adjudicate claims, provide dealer support, and drive quality improvements with OEM and Operations teams.

You will analyze warranty data, prepare reports, and collaborate across departments to resolve issues and train dealers and internal staff. This in-person role offers competitive benefits and relocation assistance where eligible.

Qualifications

• Bachelor’s degree recommended.
• Experience in warranty, dealer support, quality, service operations, or a related field preferred.
• Strong customer service and dealer communication experience.
• Proficiency with Microsoft Office; SAP, Power BI, and database experience are a plus.

Responsibilities

• Adjudicate warranty claims and resolve dealer issues.
• Communicate warranty policies, procedures, and documentation requirements.
• Prepare technical bulletins, dealer notifications, repair instructions, and supporting documentation.
• Coordinate parts, labor, flat rates, repair procedures, claim setup, and system requirements.
• Work with Operations and Quality teams on field product concerns and corrective actions.
• Analyze warranty data to identify trends, quality concerns, and dealer performance gaps.
• Prepare reports and presentations for management and cross-functional teams.
• Provide warranty training to dealers and internal teams.

Skills

Analytical skills

Customer service

Communication skills

Cross-functional coordination

Data analysis

Education

Bachelor’s degree recommended

Tools

SAP

Power BI

Database experience

Job description

Toyota Material Handling North America in Columbus, Indiana, is seeking a Warranty Analyst to adjudicate claims, provide dealer support, and drive quality improvements with OEM and Operations teams.

You will analyze warranty data, prepare reports, and collaborate across departments to resolve issues and train dealers and internal staff. This in-person role offers competitive benefits and relocation assistance where eligible.