Warranty Analyst

Toyota Material Handling; Columbus (IN); On-site; USD 65,000 - 84,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

13 paid holidays

Medical, dental, vision plans

401(k) with 6% match

Life and disability insurance

Job summary

Toyota Material Handling North America in Columbus, Indiana, is seeking a Warranty Analyst to adjudicate claims, provide dealer support, and drive quality improvements with OEM and Operations teams.

You will analyze warranty data, prepare reports, and collaborate across departments to resolve issues and train dealers and internal staff. This in-person role offers competitive benefits and relocation assistance where eligible.

Qualifications

• Bachelor’s degree recommended.
• Experience in warranty, dealer support, quality, service operations, or a related field preferred.
• Strong customer service and dealer communication experience.
• Proficiency with Microsoft Office; SAP, Power BI, and database experience are a plus.

Responsibilities

• Adjudicate warranty claims and resolve dealer issues.
• Communicate warranty policies, procedures, and documentation requirements.
• Prepare technical bulletins, dealer notifications, repair instructions, and supporting documentation.
• Coordinate parts, labor, flat rates, repair procedures, claim setup, and system requirements.
• Work with Operations and Quality teams on field product concerns and corrective actions.
• Analyze warranty data to identify trends, quality concerns, and dealer performance gaps.
• Prepare reports and presentations for management and cross-functional teams.
• Provide warranty training to dealers and internal teams.

Skills

Analytical skills

Customer service

Communication skills

Cross-functional coordination

Data analysis

Education

Bachelor’s degree recommended

Tools

SAP

Power BI

Database experience

Job description

Join our Toyota Material Handling Team as a Warranty Analyst

The Role

We're seeking a passionate and detail-oriented Warranty Analyst to join the team. The Warranty Analyst provides claim and technical support to the Toyota and Raymond dealer networks while driving product quality improvements with OEM and Operation Teams. The role adjudicates warranty claims, resolves dealer issues, analyzes warranty data, supports dealer training, and monitors dealer performance.

At Toyota Material Handling, we value innovative thinking, continuous improvement, and teamwork. If you enjoy tackling challenges and making an impact every day, you'll feel right at home.

What You’ll Be Doing

• Adjudicate warranty claims and resolve dealer warranty issues.
• Communicate warranty policies, procedures, and documentation requirements.
• Prepare technical bulletins, dealer notifications, repair instructions, and supporting documentation.
• Coordinate parts, labor, flat rates, repair procedures, claim setup, and system requirements.
• Work with Operations and Quality teams on field product concerns and corrective actions.
• Analyze warranty data to identify trends, quality concerns, and dealer performance gaps.
• Prepare reports and presentations for management and cross-functional teams.
• Provide warranty, and process training to dealers and internal teams.
• Work in a constant state of alertness and in a safe manner.

What We’re Looking For

• Bachelor’s degree recommended.
• Experience in warranty, dealer support, quality, service operations, or a related field preferred.
• Strong customer service and dealer communication experience.
• Proficiency with Microsoft Office; SAP, Power BI, and database experience are a plus.

What Sets You Apart

• Analytical and problem-solving skills
• Strong customer service and communication skills
• Technical writing and presentation skills
• Strong organization and follow-through
• Ability to coordinate cross-functional activities
• Data analysis and performance tracking

Where And When You’ll Work

• This is an in-person role located at our Columbus, Indiana -ideal for those who thrive in a hands-on, team-oriented environment.
• Travel: minimal travel (domestic and international)

What Your Total Compensation & Benefits Package will look like:

Salary - $65,440 - $83,895/year. Compensation depends on the selected candidate’s education and experience.

Relocation: This role is eligible for relocation assistance based on current location

World Class Benefits

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Onsite Fitness Center & Occupational Health Clinic
• Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here: https://www.toyotaforklift.com/careers

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