Warranty Claims Analyst: Data-Driven Auto Solutions

PACCAR; Renton (WA); On-site; USD 71,000 - 106,000; Full time

Benefits offered by this job

401k with company match

Pension plan

Paid time off (vacation/holidays)

Tuition reimbursement

Health, dental, and vision plans

FSA/HSA

Disability insurance

Life insurance

Employee assistance program

Job summary

PACCAR, including Kenworth Truck Company, is seeking a Warranty Claims Analyst to review and process warranty claims, provide data-driven insights, and support dealers and fleet customers. You will work with Supplier Recovery, Engineering, and Quality teams to resolve claims per guidelines while traveling up to 5% to Fleet/Dealer/Production locations.

A strong SQL and dashboard skill set is essential. The role requires 2–3+ years of experience, a preferred Bachelor's degree, and proficiency in

Qualifications

• Bachelor's degree is preferred; Equivalent years of relevant experience can be substituted with a degree
• 2 – 3+ years of experience required
• Ability to create and manage ad-hoc SQL queries and dashboards within Snowflake or Tableau to help support claim management and goals is a plus
• Must have strong communication and negotiation skills, intermediate to advanced skills in MS Word, Excel, PowerPoint, and Access
• Must have a good recall of detail and a mechanical aptitude
• Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
• Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
• The ideal candidate will be comfortable with processing large volumes of data and provide data-driven answers to questions about the material processed
• Previous Automotive or Truck Dealership Service Advisor or Service Manager experience is a plus
• Ability to remain organized, meet deadlines, and deal with ambiguity

Responsibilities

• Review and process warranty claims
• Review claim information provided by dealers; work independently with Supplier Recovery, Engineering, or Quality to process claims per established guidelines
• Provide best-in-class support to Kenworth Dealers and Fleet Customers on a regular basis
• Serve as a subject matter expert for assigned Business Unit responsibilities
• Work closely with external/internal stakeholders to understand business challenges and opportunities for improvement. Manage accurate invoicing and reconciliation of all Supplier Recovery related warranty costs
• Travel to Fleet/Dealer/Production locations as needed (<5% travel required)
• Perform additional technical and administrative duties as assigned

Skills

SQL queries

Data dashboards

MS Office

Education

Bachelor's degree preferred

Tools

Snowflake

Tableau

Job description

PACCAR, including Kenworth Truck Company, is seeking a Warranty Claims Analyst to review and process warranty claims, provide data-driven insights, and support dealers and fleet customers. You will work with Supplier Recovery, Engineering, and Quality teams to resolve claims per guidelines while traveling up to 5% to Fleet/Dealer/Production locations.

A strong SQL and dashboard skill set is essential. The role requires 2–3+ years of experience, a preferred Bachelor's degree, and proficiency in