Warranty Administrator

CSM Companies, Inc; Lakeland (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Lakeland Florida Kenworth seeks a dedicated Warranty Administrator for our Lakeland location. You will oversee branch warranty operations, coordinate with departments, and maintain warranty take-off and receivable schedules.

Strong communication and organizational skills are essential as you liaison with the corporate office. The ideal candidate has 3–5 years of related experience (supervisory preferred), a solid understanding of double-entry accounting, and proficiency with word processing and

Qualifications

• AA in an office-related field preferred; related experience considered.
• 3–5 years of related experience; supervisory experience preferred.
• Understanding of double-entry accounting principles.
• Strong organizational, leadership, and decision-making abilities.

Responsibilities

• File warranty claims and maintain accurate records.
• Operate word processing and spreadsheet programs.
• Maintain warranty take-off area and receivable schedules.
• Ship heavy-duty truck parts to vendors.
• Update customer information in dealer software and databases.
• Liaise with corporate office on receivable issues.
• Answer multi-line telephone and greet customers professionally.
• Accept payments and ensure documentation.

Skills

Leadership

Communication skills

Detail oriented

Organizational skills

Supervisory experience

Double-entry accounting

Multitasking

Education

Associate's degree in an office-related field

Tools

MS Word

MS Excel

Dealer software system

Job description

Lakeland Florida Kenworth is seeking a talented individual to take on a full-time Warranty Administrator position at our Lakeland location. This position is ideal for an individual with related experience, effective management skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!Responsibilities:Overall responsibility for the branch warrantyFosters effective and timely communication between branch departmentsCommunicates and coordinates with supervisor on warranty rejections and processing issuesOverall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedulesMaintain a warranty process that is timely, thorough, and accuratePrimary Duties:File warranty claimsOperate word processing and spreadsheet computer programsKeep receivable schedules clean and updatedShip heavy-duty truck parts to various vendorsProcess and update customer information into dealer software system and databasesProcess and file paperwork such as sales, parts, and service documentation per supervisor directionLiaison with the corporate office on receivable schedule issuesFill in as service counter contact as neededAnswer multi-line telephone, directing calls and taking messages as requiredGreet customers and handle their questions and concerns quickly, efficiently and professionallyAccept payments for products and services provided and ensure transaction is documented accordinglyOther office duties as assignedAssociate's degree (AA) in an office-related field is highly preferred3-5 years of related experience, supervisory experience preferredUnderstanding of double entry accounting principlesManagement skills to include decision making abilities, organizational and leadership skillsAbility to demonstrate and display office protocols to staff and other departmentsMust be highly organized, detail-oriented, and results drivenAbility to prioritize and handle numerous tasks simultaneouslyEffective written and oral communication skillsComputer skills with an emphasis on word processing and spreadsheet programsAbility to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basisAbility to work in a dealership environment to include 8 - 10 hour day