Warranty Administrator & Office Operations Lead

CSM Companies, Inc. - Kenworth; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Lakeland Florida Kenworth is seeking a Warranty Administrator for our Lakeland location to oversee warranty processes and receivable schedules. This full-time role emphasizes accuracy, cross-department coordination, and timely communication with supervisors.

Ideal candidates have 3–5 years of related experience and supervisory capability, plus a strong understanding of accounting principles, organizational and communication skills, and proficiency with word processing and spreadsheets in a

Qualifications

• Associate's degree (AA) in an office-related field is highly preferred
• 3-5 years of related experience, supervisory experience preferred
• Understanding of double entry accounting principles
• Management skills to include decision making abilities, organizational and leadership skills
• Ability to demonstrate and display office protocols to staff and other departments
• Must be highly organized, detail-oriented, and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Computer skills with an emphasis on word processing and spreadsheet programs
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis
• Ability to work in a dealership environment to include 8 - 10 hour day

Responsibilities

• Overall responsibility for the branch warranty
• Fosters effective and timely communication between branch departments
• Communicates and coordinates with supervisor on warranty rejections and processing issues
• Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules
• Maintain a warranty process that is timely, thorough, and accurate
• File warranty claims
• Operate word processing and spreadsheet computer programs
• Keep receivable schedules clean and updated
• Ship heavy-duty truck parts to various vendors
• Process and update customer information into dealer software system and databases
• Process and file paperwork such as sales, parts, and service documentation per supervisor direction
• Liaison with the corporate office on receivable schedule issues
• Fill in as service counter contact as needed
• Answer multi-line telephone, directing calls and taking messages as required
• Greet customers and handle their questions and concerns quickly, efficiently and professionally
• Accept payments for products and services provided and ensure transaction is documented accordingly
• Other office duties as assigned

Skills

Experience 3-5 yrs

Supervisory experience

Double-entry accounting

Leadership skills

Office protocols

Detail oriented

Multi-tasking

Communication skills

Word processing vs spreadsheets

Dealership environment

Education

AA degree in office-related field

Job description

Lakeland Florida Kenworth is seeking a Warranty Administrator for our Lakeland location to oversee warranty processes and receivable schedules. This full-time role emphasizes accuracy, cross-department coordination, and timely communication with supervisors.

Ideal candidates have 3–5 years of related experience and supervisory capability, plus a strong understanding of accounting principles, organizational and communication skills, and proficiency with word processing and spreadsheets in a