Warranty Administrator

Csm Companies Group; Lakeland (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Lakeland Florida Kenworth is seeking an experienced Warranty Administrator for a full-time role at our Lakeland location. The position emphasizes accurate warranty processing, interdepartmental coordination, and strong customer service.

Ideal candidates have an AA in an office field and 3–5 years of related experience, including supervisory responsibilities. Responsibilities include filing claims, maintaining receivable schedules, and coordinating with the corporate office.

Qualifications

• Associate's degree in an office-related field preferred.
• 3–5 years of related experience; supervisory experience preferred.
• Understanding of double-entry accounting principles.
• Strong management, organizational and leadership skills.
• Highly organized, detail-oriented and results driven.
• Ability to multitask and prioritize.
• Excellent written and verbal communication; computer skills with word processing and spreadsheets.
• Ability to sit/stand for long periods and lift up to 25 lb; dealership environment.

Responsibilities

• Overall responsibility for the branch warranty.
• Fosters effective and timely communication between branch departments.
• Coordinates with supervisor on warranty rejections and processing issues.
• Maintains warranty take-off area and receivable schedules.
• Keep a timely, thorough, and accurate warranty process.
• File warranty claims and manage related paperwork.
• Operate office software and update customer records in dealer systems.
• Provide service counter support as needed and greet customers.

Skills

Effective communication skills

Supervisory experience

Double-entry accounting

Management skills

Organizational skills

Leadership

Multitasking

Education

Associate's degree (AA) in an office-related field

Job description

Job Details: Level: Experienced, Job Location: Lakeland, FL - Lakeland, FL 33805, Position Type: Full Time, Education Level: 2 Year Degree, Lakeland Florida Kenworth is seeking a talented individual to take on a full-time Warranty Administrator position at our Lakeland location. This position is ideal for an individual with related experience, effective management skills, is detail-oriented, and has effective communication skills.This is a great opportunity to join a growing and successful dealer group!

Responsibilities

• Overall responsibility for the branch warranty
• Fosters effective and timely communication between branch departments
• Communicates and coordinates with supervisor on warranty rejections and processing issues
• Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules
• Maintain a warranty process that is timely, thorough, and accurate

Primary Duties

• File warranty claims
• Operate word processing and spreadsheet computer programs
• Keep receivable schedules clean and updated
• Ship heavy-duty truck parts to various vendors
• Process and update customer information into dealer software system and databases
• Process and file paperwork such as sales, parts, and service documentation per supervisor direction
• Liaison with the corporate office on receivable schedule issues
• Fill in as service counter contact as needed
• Answer multi-line telephone, directing calls and taking messages as required
• Greet customers and handle their questions and concerns quickly, efficiently and professionally
• Accept payments for products and services provided and ensure transaction is documented accordingly
• Other office duties as assigned

Qualifications

• Associate's degree (AA)in an office-related field is highly preferred
• 3-5 years of related experience, supervisory experience preferred
• Understanding of double entry accounting principles
• Management skills to include decision making abilities, organizational and leadership skills
• Ability to demonstrate and display office protocols to staff and other departments
• Must be highly organized, detail-oriented, and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skillsComputer skills with an emphasis on word processing and spreadsheet programs
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis
• Ability to work in a dealership environment to include 8 - 10 hour day