Warranty Administrator

Kenworth-Northeast-Grou; City of Syracuse (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

Disability coverage

Health Savings Account

401k with company match

Flexible paid time off

Holidays

Employee assistance program

Training & growth

Safety shoes

Job summary

Kenworth Northeast in Syracuse, NY is seeking a motivated Warranty Administrator to coordinate and communicate Warranty Department activities and process warranty claims. The role includes managing claims, following up with customers, and assisting with pre-delivery inspection forms.

The ideal candidate has strong communication and customer service skills, is organized and detail-oriented, and can lift up to 25 pounds.

Qualifications

• Experience in heavy duty or automotive industry is a plus.
• Excellent verbal and written communication and customer service skills.
• Organized, detail oriented and self-motivated.
• May be required to lift up to 25 pounds.

Responsibilities

• Files all warranty claims for the outside parts salesmen; files all warranty claim hard copy in chassis files or the applicable engine claim files.
• Files warranty claims – various customers to be determined.
• Follows-up on all warranty claims; calls DSM to get policy for customer, files pre-approved policy request when it applies.
• Works with Paccar Warranty Analyst when no problem found, claim denied or any extenuating situations in which a claim should get paid.
• Processes pre-delivery inspection (PDI) forms when truck is sold and forwards completed form to required department.
• Acknowledges warranty claims and packing slips.
• Prints daily warranty receivables and sends to stores for review; posts statements/credit memos as required.
• Performs other duties as assigned by supervisor.

Skills

Communication skills

Customer service

Organized

Detail-oriented

Self-motivated

Automotive experience

Job description

• Location 6687 Moore Rd,Syracuse, NY, 13211,United States
• Base Pay $25.00 - $35.00 / Hour
• Job Category Warranty, Trucking, Service
• Employee Type FT Non-Exempt

Kenworth Northeast is an independently owned truck dealership supplying the northeast region with The World’s Best® heavy and medium duty trucks and parts. For more than a decade, Kenworth Northeast has operated Full-Service Dealerships providing best-in-class service and parts to the World’s Best customers. We are entering an exciting period of growth and we are looking for people who share our passion for excellence and our vision for the future.

Kenworth Northeast is looking for a motivated and reliableWarranty Administrator to work at our Syracuse, NY location. The Warranty Administrator assists in the coordination and communication of the Warranty Department; performs a variety of administrative tasks related to the processing of warranty claims.

Pay range is $25-$35/hour

Responsibilities

• Files all warranty claims for the outside parts salesmen; files all warranty claim hard copy in chassis files or the applicable engine claim files.
• Files warranty claims – various customers to be determined.
• Follows-up on all warranty claims; calls DSM to get policy for customer, files pre-approved policy request when it applies.
• Works with Paccar Warranty Analyst when no problem found, claim denied or any extenuating situations in which a claim should get paid.
• Processes pre-delivery inspection (PDI) forms when truck is sold and forwards completed form to required department.
• Acknowledges warranty claims and packing slips.
• Prints daily warranty receivables and sends to stores for review; posts statements/credit memos as required.
• Performs other duties as assigned by supervisor.

Qualifications

• Experience in the heavy duty or automotive industry a plus.
• Must have excellent verbal and written communication skills and customer service skills.
• Must be organized, detail oriented and self-motivated.
• May be required to lift up to 25 pounds.

What You Can Expect From Us

At Kenworth Northeast, our mission to provide an exceptional customer experience start s with YOU. That is why we offer a comprehensive benefits package that goes above and beyond for our dedicated employees. We recognize that the success of our company depends on the success of the individual, as well as the team. Here is what you can expect from us:

• 4 medical plan options; employer subsidized
• Dental and vision
• Short term & long-term disability; group insurance rates
• Health Savings Account with company contribution
• Fidelity 401k plan with company match
• Flexible Paid Time Off
• Six paid holidays observed per year
• Employee Assistance Program
• Paid training and opportunities for growth and development
• Annual subsidized safety shoe program

“Providing the services our customers deserve. Delivering the satisfaction they expect.”

Kenworth Northeast is an Equal Opportunity Employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees.