Warm Medical Front Desk & Scheduling Pro

Fraser Eye Care; Royal Oak (MI); On-site; USD 19,286,400 - 24,796,800; Full time

Job summary

Fraser Eye Care is seeking a Front Desk Receptionist in Royal Oak, MI to be the first point of contact for patients and ensure a smooth check-in experience. The role requires excellent customer service, strong communication, organizational skills, and the ability to work in a fast-paced medical office.

The ideal candidate will be comfortable using EMR and practice management software, able to manage appointments, verify insurance, collect payments, and support a collaborative team of physicians

Qualifications

• High school diploma or equivalent required.
• Experience in medical office or ophthalmology customer service preferred.
• Proficient with EMR and practice management software.

Responsibilities

• Welcome and assist patients and visitors with professionalism, warmth, and courtesy.
• Register new patients and update demographic, insurance, and personal information in the practice management system.
• Assist patients with the self-service check-in kiosk and ensure an efficient check-in process.
• Verify insurance eligibility and accurately enter insurance information.
• Collect patient copays, balances, and other payments while maintaining accurate payment records.
• Schedule, reschedule, and confirm patient appointments.
• Answer high-volume incoming phone calls, route calls appropriately, take detailed messages, and assist callers with scheduling and general inquiries.
• Contact patients regarding appointments, reminders, and other practice communications.
• Scan and upload patient documents into the electronic medical record (EMR).
• Process incoming referrals, medical records requests, and other administrative documentation.
• Run daily and weekly reports as assigned.
• Maintain patient confidentiality and comply with HIPAA and practice policies.
• Keep the reception area clean, organized, and welcoming.
• Work collaboratively with physicians, technicians, and fellow team members to provide an exceptional patient experience.
• Rotate between front desk and call center responsibilities as needed.

Skills

Customer service

Communication

Organization

HIPAA compliance

Teamwork

EMR software

Attention to detail

Phone handling

Kiosk check-in

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

EMR

Practice management software

Computer applications

Job description

Fraser Eye Care is seeking a Front Desk Receptionist in Royal Oak, MI to be the first point of contact for patients and ensure a smooth check-in experience. The role requires excellent customer service, strong communication, organizational skills, and the ability to work in a fast-paced medical office.

The ideal candidate will be comfortable using EMR and practice management software, able to manage appointments, verify insurance, collect payments, and support a collaborative team of physicians